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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epicor ECM

    Score7.7 out of 10
    N/AEpicor ECM is based on docStar, a document management software offering that was acquired by Epicor in 2017.N/A
    Pricing
    Epicor ECM
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Epicor ECM
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Epicor ECM
    Considered Both Products
    Epicor Software
    Chose Epicor ECM
    DocVue could not handle our need to transfer invoices to different approvers.
    Incentivized
    Chose Epicor ECM
    DocStar has more options and security levels and better OCR capability.
    Incentivized
    Chose Epicor ECM
    Briefly evaluated Veeam before settling on new DMS that had these features. That product looked outstanding, but couldn't justify the duplication of costs for similar results. Did not get a lot of chance to use it, but the mobile availability to access the console looked great …
    Incentivized
    Chose Epicor ECM
    This was the software that was chosen for the company before I was employed.
    Incentivized
    Chose Epicor ECM
    A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Epicor ECM
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Epicor ECM
    Feature
    Epicor ECM
    9.4
    4 Ratings
    15% above category average
    Content capture & imaging9.04 Ratings
    File sync, storage & archiving9.04 Ratings
    Document management9.04 Ratings
    Records management10.04 Ratings
    Content search & retrieval10.04 Ratings
    Enterprise content collaboration9.03 Ratings
    Content publishing & creation9.02 Ratings
    Security, risk management & information governance9.94 Ratings
    Contract lifecycle management9.03 Ratings
    Automated workflows9.94 Ratings
    Artificial intelligence9.01 Ratings
    Mobile support10.02 Ratings
    Integration9.93 Ratings
    Best Alternatives
    Epicor ECM
    Small Businesses
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    Alfresco
    Score9 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternatives
    User Ratings
    Epicor ECM
    Likelihood to Recommend
    10.0
    (7 ratings)
    Support Rating
    9.9
    (3 ratings)
    User Testimonials
    Epicor ECM
    Likelihood to Recommend
    Epicor Software
    It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
    Incentivized
    Read full review
    Pros
    Epicor Software
    • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
    • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
    • The functionalities are straight forward, so it is not hard to use the docStar system.
    Incentivized
    Read full review
    Cons
    Epicor Software
    • Cost is an issue, pricey for what it's essentially glorified cloud storage.
    • No ability to lookup vehicles by stock number or phone number.
    Incentivized
    Read full review
    Support Rating
    Epicor Software
    Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.
    Incentivized
    Read full review
    Alternatives Considered
    Epicor Software
    A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system
    Incentivized
    Read full review
    Return on Investment
    Epicor Software
    • We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.
    Incentivized
    Read full review
    ScreenShots