Great deal while you use it. Pricey to discontinue.
Updated March 02, 2020
Great deal while you use it. Pricey to discontinue.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with DocStar
Working within the automotive industry, we create an enormous amount of paperwork. For the past six years, rather than keeping all of the required documents in physical form for seven years, we have, since 2014, scanned all documentation and stored by the client's name, the last 6 of the VIN, and by repair order number on our fixed ops side. This has enabled us to free up an enormous amount of space that would otherwise be taken by file storage, enough room for desks for two additional support staff personnel in our case. All documents are scanned front and rear and are easily accessed by anybody who needs to look something up.
- Files stored are easily accessed by all and are kept legible.
- A straightforward user interface, no real training needed.
- Cost is an issue, pricey for what it's essentially glorified cloud storage.
- No ability to lookup vehicles by stock number or phone number.
- Positive ROI as personnel scanning documents can do so in much less time than filing used to take, freeing them up for other tasks.
- We will be ending our affiliation with DocStar as our new DMS automatically scans as it prints, and the cost of allowing our new provider access to the existing files is honestly exorbitant.
- Veeam Backup & Replication
Briefly evaluated Veeam before settling on new DMS that had these features. That product looked outstanding, but couldn't justify the duplication of costs for similar results. Did not get a lot of chance to use it, but the mobile availability to access the console looked great and easy to use.
Do you think Epicor ECM delivers good value for the price?
Not sure
Are you happy with Epicor ECM's feature set?
Yes
Did Epicor ECM live up to sales and marketing promises?
Yes
Did implementation of Epicor ECM go as expected?
Yes
Would you buy Epicor ECM again?
Yes