Epicor Kinetic vs. StackFX ERP

Epicor Kinetic is well suited to handle the needs of manufacturing companies. My organization has a diverse product mix and operates in the custom manufacturing space. The flexibility of the software provides the ability to meet the evolving needs of our customers with standard functionality.

Incentivized

• It goes back to the customizable opportunities. I think that it offers a clear explanation of what advancements you can have, what add-ons you can have to kind of get to where you want to be. I do think that it is very clear. The landing pages are very easy to operate, and I think that they do connect from a project standpoint. I do believe that from a financial breakdown for those customized projects, it offers that linear visibility that we do need, being that we are custom and that changes almost every new customer that we have.

Incentivized

• Interaction with different products. We use advancedMES and quickship and there is a bit of a disconnect between Kinetic and those two programs. I wish there was a better connection between the two where I can easily manage what aspects influences each program.
• Documentation. There have been a few times where I feel that I can get a better answer from the epiuser forum than the actual help guide.
• Error handling. Some errors are very vague which can make my job a bit harder. There have been a few errors where the only solution was guessing and checking a traced output.

Incentivized

Easy to use, reliable, known product, best product configurator, Epicor continues to offer improvements every year.

Incentivized

There is always room for improvement! I've used Great Plains ERP/MS Dynamics and Epicor my entire career. both do some things really well. Both could learn from each other. The KInetic user interface is much better than the classic windows overall. Please keep adding more functionality to the core financials!!! You need the accountants to be on your side.

Incentivized

If the answer to your problem is not readily available in an answer book, your response or solution will take months, if you get one at all. Problems need to be sent to support and duplicated by them before they try to fix it. This is extremely frustrating because you have to prove to Epicor that you are having an issue. If by some miracle you get by this barrier, your problem is submitted to development for review. You can't speak to them or communicate in any way directly. This group appears to be completely unconcerned about user issues or customer service. Our experiences have been negative across the board.

Incentivized

Epicor ERP has similar functionality to Made2Manage, but is much more flexible and has significantly more additional modules and support available. Versus PeopleSoft, it becomes an unfair comparison, as Epicor is mid-market and PeopleSoft is large-market. Having said that, Epicor is easier to both implement and use, but has far less flexibility. IQMS is the biggest competitor if in the manufacturing space, particularly injection molding, as IQMS is fast becoming a de-facto "standard".

Incentivized

Using the word Scalability usually implies an increase of use, or adding the use of other features. Making the product put to good/proper use for small companies without the need for full-time support, whilst integrity is maintained it is an entirely different topic. In my view, the current company may have acquired a full truck with options, where initially a small pick-up may have been better suited.

Incentivized

• Getting better information from custom reports
• Getting better information from modules because they require employees to enter more information and have more fields for them to enter information
• Making some repeat processes quicker, so users can get done with tasks quicker

Incentivized