Proper implementation is vital
April 26, 2018

Proper implementation is vital

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Epicor ERP On-Premises, Version 10 or later versions

Overall Satisfaction with Epicor ERP

It is being used across the whole organisation to a limited extent. There are developments pending to make this a full-featured Multi-site implementation though. It's going to combine 3 manufacturing sites (2 in EU + 1 USA) with 6 Sales offices (the USA, 4x Europe + India).
Also, a new product configurator is under development and scheduled for release by Q4-2018.

Pros

  • Our version evolved from Vantage, and to be honest, I'm not really impressed yet. I've seen good examples so am aware it's due to implementation errors, rather than Epicor shortcomings.
  • Unfortunately, our version of the product configurator is very slow.
  • The need for well educated/trained consultants to get a proper implementation should be addressed well by Epicor, as this also determines user experience to a great extent. There is no true fall-back for improper implementation.

Cons

  • Consultants should be very well trained to make sure program integrity is maintained during challenging implementations.
  • There should be an improvement on answering questions raised, especially upon migration issues.
  • When is Epicor aware of improper/incorrect implementation they might proactively offer improvement support?
  • At this moment, 2-3 FTEs are involved to keep Epicor running and evolving, and for a <200 FTE company this is way too much.
  • Improper implementation can easily slow-down the program for day-to-day business administration.
Know that some are in use, but do not personally get involved in this.

We are currently looking into expanding the use of most of these capabilities. CRM, Planning & Scheduling are limited in use at present, but again I'm convinced big improvements can be made.

Human Capital Management is sourced outside.

At this time impact, therefore, is marginal but expected to increase before year end.

Our type of industry, as well as the organisation, are very traditional. Don't think we'll move to the cloud soon.

Using the word Scalability usually implies an increase of use, or adding the use of other features. Making the product put to good/proper use for small companies without the need for full-time support, whilst integrity is maintained it is an entirely different topic.

In my view, the current company may have acquired a full truck with options, where initially a small pick-up may have been better suited.

Companies parted (10 years ago) with the legal trail following improper implementation (over 3 years), still felt today.

With my former employer, we used ISAH-7, including couplings to Autocad (with BOM-integration) and Account View for financial reporting. At this company, I was also doing on-site support and report updates and year-closing, which would normally cost me just 4-5 working days. With another trading company, I was involved in the merger from King to AccountView and with a third, I was supporting developments of web-based forms in Exact.

All these companies were only somewhat smaller than the present employer, but the software seemed to be working much better to company needs than with present setup.

Understanding the question very well and think to know Epicor pretty well too, this highly depends on whom is asking.

When a medium to large size OEM company would be asking, I'd probably agree (with the right consultant!).
I believe the package offers too many options (too complex) for small project-oriented companies though. At least in Holland, there are better alternatives readily available.

Epicor Kinetic Feature Ratings

Not Rated
Accounts payable
Not Rated
Accounts receivable
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
Not Rated
Configurable Accounting
Not Rated
Standardized Processes
Not Rated
Not Rated
Billing Management
Not Rated
Cash and Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
8.0
Inventory tracking
8
Automatic reordering
Not Rated
Location management
8
4.7
Pricing
6
Order entry
7
Credit card processing
Not Rated
Cost of goods sold
1
Order Orchestration
Not Rated
Payroll Management ()
Not Rated
4.3
Dashboards
6
Standard reports
1
Custom reports
6
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
6.5
Role-based user permissions
4
Single sign-on capability
9
Not Rated
Award Lifecycle Management
Not Rated
4.0
Budgeting and Forecasting
4
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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