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Epsilon PeopleCloud vs. Quest Migration Manager & Migrator

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epsilon PeopleCloud

    Score8 out of 10
    N/AEpsilon PeopleCloud (formerly the Agility platform with Agility Harmony) is an enterprise-level email marketing and cross-channel campaign management platform competing with Responsys, Cheetah Mail, ExactTarget, etc. The vendor has a strong international presence with staff in 14 countries.N/A

    Quest Migration Manager & Migrator

    Score9 out of 10
    N/AQuest offers Migration Manager, replacing Dell's former ChangeBASE migration software, a suite of application tools supporting Microsoft application and legacy system migration. Migration Manager editions currently support Office 365, Active Directory & Exchange migration.N/A
    Pricing
    Epsilon PeopleCloudQuest Migration Manager & Migrator
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Epsilon PeopleCloudQuest Migration Manager & Migrator
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    Epsilon PeopleCloudQuest Migration Manager & Migrator
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    Medium-sized Companies
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    Enterprises
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Epsilon PeopleCloudQuest Migration Manager & Migrator
    Likelihood to Recommend
    7.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Epsilon PeopleCloudQuest Migration Manager & Migrator
    Likelihood to Recommend
    Epsilon
    Appropriate for large organizations who want customization in their emails. The tool - while intuitive if you have previous background - is hefty and large in scope of capabilities. It's great for organizations who have multiple users and shows the name of person who last made changes. The reporting is really good - but may be a bit overwhelming for organizations who don't need a lot of detailed information
    Incentivized
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    Quest Software
    Dell ChangeBASE is well suited in migrating an OS to a new version, or 32/64-bit. It's also helpful when virtualizating workstations into Thin Clients for use with Citrix or other thin provisioning services.
    Incentivized
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    Pros
    Epsilon
    • Fairly intuitive if you have previous experience with high-end email tools.
    • The training opportunities are good - they offer both online and/or live training.
    • The support we receive is very good.
    • The reporting feature is good - a lot of detailed information.
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    Quest Software
    • OS Patch Testing - We further used this to test Microsoft's Patch Tuesday releases before we put them in production.
    • Web Dashboard - The latest version added a fully customization dashboard with widgets to give you an at-a-glance view.
    • Application comparability - We used this to test our Windows XP to Windows 7 migration.
    Incentivized
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    Cons
    Epsilon
    • The tool could be improved to "remember" where you last left off (specific user). Having to constantly retrace steps if you get logged out is annoying.
    • Hitting the "back" arrow sends you back to a main section, when it should send you back to where you previously were.
    • It would be nice to see performance reports available within the campaign itself, as well as within the reporting section.
    • Ability to NOT be able to change anything in a campaign after it has launched. This has happened multiple times. We usually copy a previous campaign to start a new one but often, we end up changing content on the version we are copying from -- this is very annoying and dangerous.
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    Quest Software
    • Initial setup can be tricky - We needed to contact support for some help.
    • Prior to the latest version, there wasn't an easy way to view all of our results. The new dashboard has rectified this.
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    Alternatives Considered
    Epsilon
    While both Epsilon Agility Harmony and Oracle Responsys are great for larger organizations that send a lot of emails, I think Epsilon Agility Harmony is more robust than Responsys and is easier to use. It is significantly more complex than HubSpot and requires previous knowledge of using an email tool that has content blocks and or dynamic content.
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    Quest Software
    Dell ChangeBASE is more costly when compared to Admin Studio, I believe the price was almost double. However, Admin Studio did not provide a comfortable level of support and we felt we were in better hands with Dell's patching schedule. Admin Studio wasn't able to answer our question on when they released software updates and how complex an upgrade would be.
    Incentivized
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    Return on Investment
    Epsilon
    • Increased email production = more communication to customers.
    • Better reporting = determine areas for improvement or scale up efforts.
    • Working on getting our triggered emails optimized - there's a great opportunity for this with this tool.
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    Quest Software
    • ROI was seen after 10 months of use.
    • Greatly sped up the application testing process by several weeks, and allowed our existing development team to continue working on other projects.
    Incentivized
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