Eptica vs. Freshdesk
Eptica vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Eptica | N/A | Eptica is a multi-channel customer support platform including web self-service, social customer service, email management, and chat. | $2,000 per month | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Eptica | Freshdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Eptica | Freshdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Eptica | Freshdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.4 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
Eptica | Freshdesk | |
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Likelihood to Recommend | Eptica No answers on this topic | Freshworks Inc |
Pros | Eptica No answers on this topic | Freshworks Inc |
Cons | Eptica No answers on this topic | Freshworks Inc |
Likelihood to Renew | Eptica No answers on this topic | Freshworks Inc |
Usability | Eptica No answers on this topic | Freshworks Inc |
Reliability and Availability | Eptica No answers on this topic | Freshworks Inc |
Performance | Eptica No answers on this topic | Freshworks Inc |
Support Rating | Eptica No answers on this topic | Freshworks Inc |
In-Person Training | Eptica No answers on this topic | Freshworks Inc |
Online Training | Eptica No answers on this topic | Freshworks Inc |
Implementation Rating | Eptica No answers on this topic | Freshworks Inc |
Alternatives Considered | Eptica No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | Eptica No answers on this topic | Freshworks Inc |
Scalability | Eptica No answers on this topic | Freshworks Inc |
Return on Investment | Eptica No answers on this topic | Freshworks Inc |
ScreenShots |