SpaceIQ by Eptura vs. Teem by Eptura vs. IBM Maximo Real Estate and Facilities

SpaceIQ has been nothing but a positive for us. We have become so much more organized in our department and have only scratched the surface with what we can do with it. We are adding layers every week to improve our experience. Literally, the only thing I can think of that they could improve on is response time when it comes to customer service. We have loved SpaceIQ so far and I don't see that changing.

Incentivized

Honestly, it just works. It works, price is fair, and the customer service is great. In 2020, I want a product that works, and excellent customer service. They provide that

Incentivized

It is great for organizations who have complex data or large amounts of data. For an organization that has small amounts of data or very simple processes TRIRIGA might be too much. It can handle small data and processes but the costs of implementing and supporting might be greater than the reward that would be provided. It also has a lot of room to grow. You can utilize existing forms and business objects or you can custom build new ones to fit business needs.

Incentivized

• Flexibility for growth. The ability to add new spaces and locations is easy.
• SAML support is really easy to set up and very nice to use to get into the application quickly to find where someone is located.
• Customer Support is quick to respond and always makes sure that your issues and questions have been fully resolved.

Incentivized

• Flexibility
• Support tickets from room
• Room tracking data

Incentivized

• Diverse categories of requests available
• Ability to be as descriptive as possible without character limit
• Ease of mass resource assignment for tasks
• Ease of mass maintenance task/request printing work orders
• Clean site layout that is easy to navigate

Incentivized

• More training and onboarding resources detailed on site to make it easier for new employees to learn the ins and outs of the site

• More direct integration with Microsoft tools such as Teams and Outlook.
• Functionality more akin to special events check-in that can be used when necessary.

Incentivized

• In order to get into the back end and manage spaces, there are too many "clicks" and pop up boxes to get to the area that is needed, which causes delays and confusions.
• It can be a bit slow when processing requests, pulling up maps.
• Trigia holds a lot of information, which is good but it could be easier to get to at times.

Incentivized

I give it this rating because it has more than one way to get to most forms but it can be hard to navigate if you don't know the terms TRIRIGA uses. Also being a new developer can bring up issues with not knowing exactly where certain things are found. The documentation doesn't help too much sometimes since the TRIRIGA community is pretty small.

Incentivized

In the almost 7 months I have been working on my current project there has been exactly one unplanned outage. This was in the QA environment during data migration and was caused by a workflow that was circular and self referencing which caused the processing JAVA memory to spike, not resolve and then crash the server.

Incentivized

TRIRIGA does a good job of this, being a server based web application it is like other web based systems so it's not as fast as a client server application or a local system but it is very consistent across locations and for different roles and employees. This does allow consistent use no matter where people are located. It also does a fair job of notifying the user when it is loading with the spinning circle or hour glass. The reports can get fairly complex but native TRIRIGA reports perform well even when they are complex. They can be a little slow if they are fetching 100's of 1000's of rows but this doesn't take more than 10 or so seconds. I have yet to write a native report that takes more than 20 seconds and that 20 second report is getting data from 4 BO's and nets over 130K rows.

Incentivized

I haven't had any issues with the software to date.

They are great. Working in a customer facing role my entire career, I understand the important of having excellent customer service. They are responsive, polite, and answer my questions when I reach out.

Incentivized

The process does seem to take some time and has to go through a preset escalation process. IBM does a good job of communicating through the process, it just seems to take it's natural course.

Incentivized

Do research on the client processes and determine which modules need to be implemented and in which order they should be implemented in.

Incentivized

Both of these companies have good space planning software solutions, but at the time we were exploring our options they were still building on what seemed to be an antiquated and bloated back-end that was not user-friendly compared to Space IQ. They had many more features than SpaceIQ could offer at the time, but SpaceIQ proved their ability to be agile and implement solutions faster than most tech companies I've worked with. At the time they were more of a startup, but I could see their promise, and we jumped in and have not regretted it one bit. They have continued to deliver innovative solutions even in areas where there were very few pain points. They continue to make things better and it's been great to work with them.

Incentivized

Envoy would be an alternative. Honestly, they do the same thing but have different names. At the end of the day, it comes down to cost and functions. Price your product right and give them the functions they need and that's all you need to do; word-of-mouth is the best advertisement!

Incentivized

Much faster web based program with more category options and ease of mass batch printing.

Incentivized

TRIRIGA can be split into many servers and is easily scaled over multiple environments. TRIRIGA is also capable of being implemented on multiple operating systems and a wide range of environments with different database management systems. This makes it easy for clients to choose since they can choose vendors they have previous relationships with or are required to use for various reasons.

Incentivized

• It makes our lives easier.
• We are able to review staff quickly at a glance.
• We are able to reorganize our office space when needed.

• Everything has been great so far. We have been extremely happy with the investment.

Incentivized

• It's a positive and works well with the business.
• It doesn't "stand out" from competitors but has great potential if updates were establisthed.
• The pros outweigh the cons when using Tririga.

Incentivized