TotalVerify from Equifax vs. Sterling Check

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TotalVerify from Equifax
Score 7.2 out of 10
N/A
Equifax provides employment, income, and education information to lenders, credit issuers, government agencies, and others so they can make faster and more informed decisions.N/A
Sterling Check
Score 6.8 out of 10
N/A
Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.N/A
Pricing
TotalVerify from EquifaxSterling Check
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TotalVerify from EquifaxSterling Check
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
TotalVerify from EquifaxSterling Check
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
TotalVerify from EquifaxSterling Check
Small Businesses
Arcoro HR
Arcoro HR
Score 8.2 out of 10
Arcoro HR
Arcoro HR
Score 8.2 out of 10
Medium-sized Companies
Paycom
Paycom
Score 7.2 out of 10
Paycom
Paycom
Score 7.2 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
TotalVerify from EquifaxSterling Check
Likelihood to Recommend
7.0
(2 ratings)
6.9
(8 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Support Rating
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
TotalVerify from EquifaxSterling Check
Likelihood to Recommend
Equifax
Suppose you are a property manager and would like to verify your tenants' details. In that case, Equifax is one of the most popular and commonly used id verification or background check software that is suggested to use. Cost wise every check is about $13 but it is worth paying the money and getting the tenants verified rather than having the wrong tenants on the property.
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Sterling
SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.
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Pros
Equifax
  • Verifying criminal history
  • verifying identification documents
  • checking a person's details in the tenancy database
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Sterling
  • The initiation of a background check is very simple by only needing the name and email of the new candidate and submitting that as the new ticket.
  • Sterling communicates with the new candidate to keep the background check moving which saves us time by not needing to keep a close eye on the process of the background check.
  • Sterling communicates with the employer to let them know if additional charges are needed to run the background check and we can either approve or deny the charge.
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Cons
Equifax
  • they can reduce their pricing
  • they can improve their customer support
  • they can make changes to their user interface
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Sterling
  • In my opinion, Horrible new platform "Sterling check"
  • No designated account representative
  • In my experience, Poor troubleshooting support
  • Customer service often doesn't answer questions
  • Many back and forth needed to resolve issues
  • Recently changed platform and not offering the same services
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Support Rating
Equifax
No answers on this topic
Sterling
  • Sterling Talent is an excellent company for performing the background checks for our new hires. However, the delay in processing times can be improved.
  • Also, there should be automation from legacy systems to pick up the candidate details as much as possible instead of asking for more details from the candidate via email.
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Alternatives Considered
Equifax
Suppose you are a property manager and would like to verify your tenants' details. In that case, Equifax is one of the most popular and commonly used id verification or background check software that is suggested to use. Cost wise every check is about $13 but it is worth paying the money and getting the tenants verified rather than having the wrong tenants on the property. Other software do not provide any reliable data
Read full review
Sterling
We had no issues with HireRight. The system worked well and we had excellent service. The only reason we selected Sterling is we changed our ATS to Compas and wanted to be integrated with a background check company. Sterling was only one of two options and offered onboarding capabilities. The other did not
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Return on Investment
Equifax
  • were able to trust out tenants
  • sometimes even if we have to engage with a contractor Equifax helps us to trust them
  • We also do Equifax verification with people before signing up any business collaborations
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Sterling
  • Quick results allow us to hire people in short time frames and get them onboarded quickly.
  • The product, and the customer service team, doesn't require much management from a vendor relations perspective.
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