Equips vs. FastTrack Helpdesk

Equips is great to handle multiple units at different locations and maintain stats. As for managing 3rd party vendors, Equips still puts some of the responsibility on me to respond to 3rd party invoices. This was well Managed when I first stared with Equips over 3 years ago. As of lately, this seems to be slacking on a bigger scale. Almost every time I make a service call for our color copiers, I later receive an invoice from the vendor, and an invoice-reminder from the vendor. This is currently an ongoing issue which concerns me about adding any more units in the future.

• Handles communication well.
• Easy to use portal.
• Quick response time.

• I still get invoices from the 3rd party vendor. Equips has inconsistent directions on how to handle this.

Equips is more affordable in comparison and we still get to use Ricoh through them.

• We've saved money by switching to Equips.