ESET PROTECT vs. OpenText EnCase Endpoint Security

Comprehensive threat prevention against a variety of threats, such as viruses, ransomware, and spyware is effectively provided by ESET PROTECT. The cross platform compatibility of this software is advantageous for business with diverse IT environments such as those combination of Windows, macOS, and Linux systems. Some industries, such highly regulated sectors with specific compliance needs, may find it more cost-effective, however it is less suitable for small enterprises with limited IT resources and for organizations with severe budgetary limits.

It is more suited to environments that have a large internal user base since there will be more incidents that require forensic analysis. It will be less suited for environments that have a small internal user base due to the fact that there would be fewer incidents that require forensic analysis, but it really depends on the industry that a small internal user base is a part of.

Incentivized

• ESET provides comprehensive, transparent protection for my MacOS devices without interfering with the efficiency of my operating system.
• It's easy to install, configure (default settings are great for just about everyone), and update.
• ESET's customer communications, including a very detailed knowledge base online, make it clear I've chosen the right antivirus solution!

Incentivized

• Functionality meets minimal requirements, since it performs forensic investigations as advertised.

Incentivized

• If the system administrator has functions such as pop-up notification and alert mail transmission, I believe that countermeasures can be taken faster
• It often gets in the way of the network system.
• Communication between PCs under the same network may be hindered, which may be an obstacle to verification.

Incentivized

• Their UI definitely needs to be more user-friendly, right now it is very cumbersome to run and view investigations.
• Authentication mechanism should be a simple username/password, not certificate-based which is difficult to manage.
• Needs better support documentation for the product, it is difficult to find solutions to issues that we run into.

Incentivized

I'm giving it a 10, because I would totally have no reservations about staying on with eSet for another 3 years once our contract comes up for renewal. We are looking to transfer to a different product in January, however. This is due to a special pricing contract with the state of Ohio that made a normally much more expensive product very affordable and was cheaper than our coming eSet renewal cost. This is a very special case only available to government and educational organizations, but had that not been offered, we would have gladly stayed with eSet.

Incentivized

We had issues initially getting all of the policies implemented and working since it can be hard to figure out what setting is coming from what policy. Once you get your stack of policies setup and working, the product works great. The installers just work and knowing that they can remove other AV software when you install it can save you a lot of time and headaches.

Excellent support from ESET and when we had questions regarding the initial deployment they were there. The questions we put forth were answered immediately with great detail. Any of the items we put forth, scenarios, were given a good solution from ESET to fit our needs. This company stands by their product and are happy to step up when needed.

Incentivized

Because support is non-existent whenever you have a functionality issue using the product. Also since the UI is so cumbersome to use we could use as much support as possible. Whenever we ask for support we are told to take the training which costs us more money. I believe that support should be easily accessible and affordable for the client

Incentivized

Do the full scan at the beginning and be prepared to wait until it is done. It will find things you did not know were there. You can leave on the Apple firewall as well as the ESET firewall. There have been no conflicts. Remember to remove emails from being backed up, so you do not have spam on your backup! This was the mistake I made.

Incentivized

We really like the lightness of ESET, this really is a differential in your favor, the way it operates quietly in the background even running a scan was something that interested us, nothing worse than an antivirus locking everything like a scan and still end up issuing scandalous false detections, in the end the choice was made by ESET much because of this differential.

Incentivized

The other forensic tool that is a direct competitor to EnCase and wasn't listed above is the Forensic Toolkit or FTK. I believe that FTK is a better tool overall simply because it is easier to manage and use when it comes to investigations. Unfortunately, I wasn't part of the decision process and EnCase was the tool selected, otherwise, I would have recommended FTK.

Incentivized

• Stopped several malware outbreaks that would have had considerable downtime on endpoints.
• Stopped several ransomware attacks that would have potentially costs large sums of money and downtime.
• Allowed us to utilize Eset itself in lieu of a patchwork of platforms to accomplish the same tasks. Saving us several thousand per year.

Incentivized

• One negative impact would be that since the UI is cumbersome to use we would need to spend more money on training which is not always feasible.
• Another negative impact would be that since there is not much support available this slows down investigations due to finding out how to troubleshoot and fix functionality issues.
• One positive impact would be that since it meets minimal requirements when it comes to forensic analysis it gives us visibility on any malicious activity occurring on a user's endpoint.

Incentivized