Likelihood to Recommend It is very easy to verify Images with drawable resources Color Verification we can do this by referring to the same hex code as the developer team used so that it is reused. Opening a desired activity without performing End-to-end flow which eventually saves time. If the application is built on Android we can go testing activity with Espresso as it provides all the necessary APIs Espresso is not appropriate to iOS app automation, from a business point of view we need to hire new resources for iOS testing. Read full review Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Read full review Pros Automatic Waiting logic before failing any test Black box and Grey box testing Easy to Understand and Very Flexible Supported Java And Kotlin Fewer Efforts compare to other Mobile Automation Frameworks Execution is very Fast Read full review The best ITSM management just in 1 tool. User friendly for no IT people when they must raise a IT issue. It offer very good workflow during incident or request item. Read full review Cons As Espresso works on the ideal thread if the threads are not handled properly by the developing team it can lead to challenges in the execution of your tests. Depends more on the developer's code we cannot develop tests as individual frameworks, we share the repository with developers. We need to be cautious while making changes in the tests, as we share same repository Read full review Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform Tutorials on how to be the best at reporting in servicenow Guided tour functionaltiy is a bit rigid and could use more workflow capabilities Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion. Read full review Likelihood to Renew Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Read full review Usability As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
Read full review Support Rating We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
Jeff Lowenthal Service Management Portfolio Lead and Enterprise Architect
Read full review Alternatives Considered As our app is complete on Android Espresso is the best choice over
Appium Fewer efforts in Espresso over
Appium , as Espresso provides some built-in library to perform the operation. Easy to use, Espresso is very easy to understand and we can perform operations with very little code. Developers can contribute, as they have good command over Java and Kotin languages and also use Espresso for unit testing.
Read full review ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Read full review Contract Terms and Pricing Model 1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Read full review Professional Services Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Read full review Return on Investment As it is an Open Source tool it cost-effective East to use, so that you can train many new Joiners to start delivering the tasks Maintainance is very low, as we depend on the developer's layout files we can reuse their elements We can cover most of the scenarios which helps in the coverage of the tests Read full review Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected. Read full review ScreenShots