eStreamDesk vs. ProProfs Help Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eStreamDesk
Score 10.0 out of 10
N/A
eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A
ProProfs Help Desk
Score 8.1 out of 10
Mid-Size Companies (51-1,000 employees)
ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system…
$49
3 Users
Pricing
eStreamDeskProProfs Help Desk
Editions & Modules
No answers on this topic
TEAM
$ 49 per month
3 Users
BUSINESS
$ 89 per month
5 Users
ENTERPRISE
$ 499 per month
Unlimited Users
Offerings
Pricing Offerings
eStreamDeskProProfs Help Desk
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
More Pricing Information
Community Pulse
eStreamDeskProProfs Help Desk
Top Pros
Top Cons
Features
eStreamDeskProProfs Help Desk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
eStreamDesk
10.0
1 Ratings
21% above category average
ProProfs Help Desk
8.2
1 Ratings
2% above category average
Organize and prioritize service tickets10.01 Ratings8.21 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
Ticket creation and submission10.01 Ratings9.11 Ratings
Ticket response10.01 Ratings8.21 Ratings
ITSM collaboration and documentation00 Ratings7.31 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
eStreamDesk
10.0
1 Ratings
24% above category average
ProProfs Help Desk
7.7
1 Ratings
2% below category average
Customer portal10.01 Ratings00 Ratings
Email support10.01 Ratings8.21 Ratings
Help Desk CRM integration00 Ratings7.31 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
eStreamDesk
-
Ratings
ProProfs Help Desk
8.2
1 Ratings
4% above category average
Internal knowledge base00 Ratings8.21 Ratings
Best Alternatives
eStreamDeskProProfs Help Desk
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Front
Front
Score 8.8 out of 10
Front
Front
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eStreamDeskProProfs Help Desk
Likelihood to Recommend
10.0
(2 ratings)
6.4
(1 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
eStreamDeskProProfs Help Desk
Likelihood to Recommend
eStreamDesk
The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests.
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ProProfs
As this tool is an affordable option, this help desk software is best suited for startups to deal with their customer base and build customer-centric brand value. This helps in not only helped me increase customer loyalty but also ensured customer retention, increasing my company’s profits substantially. But, this tool does have a few minor drawbacks. The most important feature, for me, that is missing from this tool is skill-based routing. Without this feature, our agents lose a lot of time in replying to just one customer question. Sometimes, the ticket needs to be reassigned to a specialized agent - and until they are available, the ticket remains open.
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Pros
eStreamDesk
  • It is very easy to implement in small and medium enterprises.
  • The rules engine is simple and effective.
  • 100% usable right out of the box.
  • API simple and functional integration.
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ProProfs
  • Sometimes customers ask questions that require more than one agent to look into the matter. For such situations, ProProfs Help Desk has the “child ticket” feature. This literally made my life so so easy! Whenever I was in this situation, all I had to do was create a child ticket and assign it to another agent and give him a heads up on what has been going on. Answering a customer’s question accurately becomes really easy with this feature.
  • Our entire team’s performance was always static. We never knew how anyone was performing or was anyone making any difference in the overall company’s value. With this tool, it became easy to see how every agent is performing and whether there was any positive impact on both - the company and our current customer base.
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Cons
eStreamDesk
  • No complaints - it does what it is expected to do at a very reasonable price.
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ProProfs
  • This tool does route tickets, but the one drawback is that the tickets are;t assigned to a specialized agent. It is randomly assigned to any available agent, and if he doesn’t have expertise in terms of the customer question, it becomes hard to give an accurate answer.
  • Giving automatic responses to customers makes our life easy, but we can’t personalize these messages. This sometimes makes our customers feel that they are talking to a bot, making it difficult to answer their questions without them having a hostile reaction to the automated answers.
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Likelihood to Renew
eStreamDesk
No complaints at all. Great cost. eStreamDesk does the job.
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ProProfs
No answers on this topic
Alternatives Considered
eStreamDesk
I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.
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ProProfs
I shifted from Kayako to ProProfs Help Desk for mainly two reasons, UI and features. ProProfs Help Desk definitely has a more user-friendly interface and the features offered by this tool are also more compared to Kayako. A few features that aren’t available in Kayako but are available in ProProfs Help Desk are multiple shared inboxes, private notes, and email ticketing.
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Return on Investment
eStreamDesk
No answers on this topic
ProProfs
  • High customer retention.
  • Optimized average response time.
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ScreenShots

ProProfs Help Desk Screenshots

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