eSurveysPro.com vs. Intouch Insight

It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.

Incentivized

Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.

Incentivized

• Highly customizable
• Instant data
• Easy way for customers to provide feedback in a non-confrontational way

Incentivized

• Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
• Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
• Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.

Incentivized

• I wish we knew a way to use it for prospective customers
• Our company should utilize it on missed sales instead of only current customers
• I wouldn’t change anything about the service itself, just how we utilize it

Incentivized

• Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
• Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
• Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.

Incentivized

eSurveysPro.com was something I had heard about from a coworker and we decided to talk to marketing about implementation. Everyone was impressed and eSurveysPro.com has just been great to do business with.

Incentivized

Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.

Incentivized

• We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
• We have been able to not waste time on projects our customers are not interested in.
• It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.

Incentivized

• Positive: More reliable answers in a neater presentation.
• Positive: Creation of more forms without adding more time, leading to more insights.
• Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.

Incentivized