EvaluAgent vs. MaestroQA

EvaluAgent

MaestroQA

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
EvaluAgent	N/A	N/A	EvaluAgent is a quality assurance and contact center improvement software platform, offering automated compliance checks and a streamlined evaluation experience. Users can build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help call center agents flourish.	$23 per month per user
MaestroQA	Score9.9 out of 10	N/A	MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.	N/A

Pricing

EvaluAgent

MaestroQA

Quality Assurance: from $23
per month per user
Add-On: One to Ones and Actions: from $11
per month per user
Add-On: eLearning (LMS): from $11
per month per user

No answers on this topic

Pricing Offerings
EvaluAgent	MaestroQA
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

Add-Ons: One to Ones and Actions

—

Best Alternatives
	EvaluAgent	MaestroQA
Small Businesses	No answers on this topic	MindTouch Score7 out of 10
Medium-sized Companies	Playvox Score6.7 out of 10	Sogolytics Score9 out of 10
Enterprises	Calabrio WFM Score8.1 out of 10	Medallia Score8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	EvaluAgent	MaestroQA
Likelihood to Recommend	- (0 ratings)	10.0 (2 ratings)
Usability	- (0 ratings)	7.0 (1 ratings)

User Testimonials
	EvaluAgent	MaestroQA
Likelihood to Recommend	EvaluAgent No answers on this topic	MaestroQA Maestro is very useful if you're trying to integrate your Quality Assurance process as grabbing a few flags from a big set of resolved flags, and directly back to your customer service or trust and safety reps, it's less useful if you're trying to assess a big number of flags, as the process of reviewing them is a little bit slow as you need to check some boxes and provide a comment Incentivized Verified User Read full review
Pros	EvaluAgent No answers on this topic	MaestroQA Monitors the quality of our agents Provides a user-friendly front end Provides detailed reporting Incentivized Verified User Read full review
Usability	EvaluAgent No answers on this topic	MaestroQA It's easy to use, easy to access, and everything, but some action buttons don't have too much contrast and it's hard to find them between a bigger set of possible actions in the screen, for example the edit score button seems hidden in the screen, it should be more visible. Incentivized Verified User Read full review
Alternatives Considered	EvaluAgent No answers on this topic	MaestroQA NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA Incentivized Verified User Read full review
Return on Investment	EvaluAgent No answers on this topic	MaestroQA We saw an instant improvement in our Agent's quality This is truly a collaborative tool - Quality Analyst - Agent Incentivized Verified User Read full review
ScreenShots