EvaluAgent vs. MaestroQA

EvaluAgent

EvaluAgent

0 Reviews and Ratings

MaestroQA

MaestroQA

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
EvaluAgent	Score 0.0 out of 10	N/A	EvaluAgent is a quality assurance and contact center improvement software platform, offering automated compliance checks and a streamlined evaluation experience. Users can build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help call center agents flourish.	$23 per month per user
MaestroQA	Score 9.8 out of 10	N/A	MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.	N/A

Pricing

EvaluAgent

MaestroQA

Editions & Modules

Quality Assurance: from $23
per month per user
Add-On: One to Ones and Actions: from $11
per month per user
Add-On: eLearning (LMS): from $11
per month per user

No answers on this topic

Offerings

Pricing Offerings
EvaluAgent	MaestroQA
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

Add-Ons: One to Ones and Actions

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More Pricing Information

Best Alternatives
	EvaluAgent	MaestroQA
Small Businesses	8x8 Contact Center Score 8.8 out of 10	Sogolytics Score 9.0 out of 10
Medium-sized Companies	Genesys Cloud CX Score 9.0 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Genesys Cloud CX Score 9.0 out of 10	Quadient Inspire Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	EvaluAgent	MaestroQA
Likelihood to Recommend	- (0 ratings)	10.0 (2 ratings)
Usability	- (0 ratings)	7.0 (1 ratings)

User Testimonials
	EvaluAgent	MaestroQA
Likelihood to Recommend	EvaluAgent No answers on this topic	MaestroQA Maestro is very useful if you're trying to integrate your Quality Assurance process as grabbing a few flags from a big set of resolved flags, and directly back to your customer service or trust and safety reps, it's less useful if you're trying to assess a big number of flags, as the process of reviewing them is a little bit slow as you need to check some boxes and provide a comment Incentivized Verified User Anonymous Read full review
Pros	EvaluAgent No answers on this topic	MaestroQA Monitors the quality of our agents Provides a user-friendly front end Provides detailed reporting Incentivized Verified User Anonymous Read full review
Usability	EvaluAgent No answers on this topic	MaestroQA It's easy to use, easy to access, and everything, but some action buttons don't have too much contrast and it's hard to find them between a bigger set of possible actions in the screen, for example the edit score button seems hidden in the screen, it should be more visible. Incentivized Verified User Anonymous Read full review
Alternatives Considered	EvaluAgent No answers on this topic	MaestroQA NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA Incentivized Verified User Anonymous Read full review
Return on Investment	EvaluAgent No answers on this topic	MaestroQA We saw an instant improvement in our Agent's quality This is truly a collaborative tool - Quality Analyst - Agent Incentivized Verified User Anonymous Read full review
ScreenShots