EvaluAgent vs. MaestroQA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EvaluAgent
Score 0.0 out of 10
N/A
EvaluAgent is a quality assurance and contact center improvement software platform, offering automated compliance checks and a streamlined evaluation experience. Users can build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help call center agents flourish.
$23
per month per user
MaestroQA
Score 8.1 out of 10
N/A
MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.N/A
Pricing
EvaluAgentMaestroQA
Editions & Modules
Quality Assurance
from $23
per month per user
Add-On: One to Ones and Actions
from $11
per month per user
Add-On: eLearning (LMS)
from $11
per month per user
No answers on this topic
Offerings
Pricing Offerings
EvaluAgentMaestroQA
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAdd-Ons: One to Ones and Actions
More Pricing Information
Best Alternatives
EvaluAgentMaestroQA
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8x8 Contact Center
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Medium-sized Companies
Zoom Contact Center
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CustomerSuccessBox
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Score 9.5 out of 10
Enterprises
Calabrio WFM
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Score 8.1 out of 10
Verint Voice of the Customer
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Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EvaluAgentMaestroQA
Likelihood to Recommend
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
EvaluAgentMaestroQA
Likelihood to Recommend
EvaluAgent
No answers on this topic
MaestroQA
If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents.
Read full review
Pros
EvaluAgent
No answers on this topic
MaestroQA
  • Monitors the quality of our agents
  • Provides a user-friendly front end
  • Provides detailed reporting
Read full review
Alternatives Considered
EvaluAgent
No answers on this topic
MaestroQA
NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
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Return on Investment
EvaluAgent
No answers on this topic
MaestroQA
  • We saw an instant improvement in our Agent's quality
  • This is truly a collaborative tool - Quality Analyst - Agent
Read full review
ScreenShots