Everbridge 360 vs. RapidReach ENS WEB

Everbridge Mass Notification is essential for getting in touch with teammates who may not necessarily have access to company email or for those that don't have a computer. If we need them to respond and give us feedback (on their safety), the tool allows for this. The biggest challenge is the fact that most of our employees do not have company-issued equipment, and therefore, have to use their personal devices to respond, using their own data/cellphone plan.

Incentivized

• Segments people by location
• Has everyone's updated desk phone number

Incentivized

• The Broadcast Duration for email notifications is limited to 24 hours. This is NOT helpful in conducting test notifications as staff are not given enough time to verify their details by acknowledging the message. In a real emergency this timescale would be excessive, but for testing, it is limiting. Surely the 'window of opportunity' can be extended to 72 hours or beyond?
• It would be useful if it offered a document storage facility from which critical documents could be selected for distribution rather than the user having to select them from their own storage locations (and upload them) each time that they are required.

Incentivized

The ease of use and ease of understanding how it works allows you to start sending messages shortly after you add your contacts.

Incentivized

We were previous users of iModus and migrated to Everbridge as a matter of course when the latter acquired the former. Some research into emergency communication messaging was carried out before we engaged with iModus, but it was so long ago that the other products on the market have been forgotten. Suffice to say, we have been extremely satisfied with both iModus and Everbridge and have not seen the need to assess the 'competition' since being a client of them.

Incentivized

• Connecting with the public is very important. Everbridge gives us the freedom to go direct to them, without a cost to the receiver.

Incentivized