Item: Everbridge Mass Notification
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Everbridge Mass Notification to communicate to our front-line teammates for weather, security, safety incidents that may impact them. Through the COVID pandemic, we have used the tool to record symptoms of teammates or positives to track and screen teammates.

Pros and Cons

Multiple modality to get in touch of teammates.
Easy to use software.
Customizable fields and data points.

Reporting.
SMS issues / cost of SMS.
Customer Support.

Most Important Features

Stability / software uptime and delivery time.
Customization of processes.
Crisis reports.

Return on Investment

Allowed us to navigate through the COVID pandemic (daily check-ins).
Provides a way to communicate to impacted employees due to weather events.
Can take a significant amount of time for setup and integration.

Alternatives Considered

I have not used other platforms (AlertMedia).

Key Insights

Do you think Everbridge Mass Notification delivers good value for the price?

Yes

Are you happy with Everbridge Mass Notification's feature set?

Yes

Did Everbridge Mass Notification live up to sales and marketing promises?

Yes

Did implementation of Everbridge Mass Notification go as expected?

Yes

Would you buy Everbridge Mass Notification again?

Yes

Other Software Used

Fusion Risk Management, Lytx, Ventiv IRM

Likelihood to Recommend

Everbridge Mass Notification is essential for getting in touch with teammates who may not necessarily have access to company email or for those that don't have a computer. If we need them to respond and give us feedback (on their safety), the tool allows for this. The biggest challenge is the fact that most of our employees do not have company-issued equipment, and therefore, have to use their personal devices to respond, using their own data/cellphone plan.

Communicate better - Everbridge is a strong mass notification provider

Overall Satisfaction with Everbridge Mass Notification