The Easy-To-Use Mass Notification Tool
December 21, 2017

The Easy-To-Use Mass Notification Tool

Jeremy Dyer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Everbridge Mass Notification

Everbridge Mass Notification is used primarily as a tool for Business Continuity - to alert members of staff of potential or realized threats to the normal operation of the business. It is used for our global operations (UK, Bermuda, and the US) so the threat landscape is varied. Everbridge is also used by IT on a more regular basis as a secure means of communicating with staff and clients individually regarding their security profiles and, on an ad hoc basis, to inform staff and clients more generally of disruption to IT services.
  • Provides the ability to communicate with a wide population in a very short amount of time and records the responses in real time
  • Enables communication to be conducted 'on the move' via the ManageBridge App
  • Is incredibly easy to use
  • The Broadcast Duration for email notifications is limited to 24 hours. This is NOT helpful in conducting test notifications as staff are not given enough time to verify their details by acknowledging the message. In a real emergency this timescale would be excessive, but for testing, it is limiting. Surely the 'window of opportunity' can be extended to 72 hours or beyond?
  • It would be useful if it offered a document storage facility from which critical documents could be selected for distribution rather than the user having to select them from their own storage locations (and upload them) each time that they are required.
  • Positive in that we feel extremely confident of being able to communicate with staff quickly and effectively in an emergency situation.
  • Is an excellent tool for IT in their communications with staff on a secure and confidential basis.
  • iModus
We were previous users of iModus and migrated to Everbridge as a matter of course when the latter acquired the former. Some research into emergency communication messaging was carried out before we engaged with iModus, but it was so long ago that the other products on the market have been forgotten. Suffice to say, we have been extremely satisfied with both iModus and Everbridge and have not seen the need to assess the 'competition' since being a client of them.
Well suited to Emergency Communication, particularly as an initial alert to a potential or realized disruption. As a notification service, however, it operates predominantly as a one-way communication tool and doesn't allow for individual responses to be recorded. The ability to having a two-way communication channel would speed up response times in an emergency situation and negate the reliance on supplementary applications.