everything HelpDesk vs. Freshdesk
everything HelpDesk vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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everything HelpDesk | N/A | N/A | $20 per month | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
everything HelpDesk | Freshdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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everything HelpDesk | Freshdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
everything HelpDesk | Freshdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.4 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.9 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
everything HelpDesk | Freshdesk | |
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Likelihood to Recommend | GroupLink No answers on this topic | Freshworks Inc |
Pros | GroupLink No answers on this topic | Freshworks Inc |
Cons | GroupLink No answers on this topic | Freshworks Inc |
Likelihood to Renew | GroupLink No answers on this topic | Freshworks Inc |
Usability | GroupLink No answers on this topic | Freshworks Inc |
Reliability and Availability | GroupLink No answers on this topic | Freshworks Inc |
Performance | GroupLink No answers on this topic | Freshworks Inc |
Support Rating | GroupLink No answers on this topic | Freshworks Inc |
In-Person Training | GroupLink No answers on this topic | Freshworks Inc |
Online Training | GroupLink No answers on this topic | Freshworks Inc |
Implementation Rating | GroupLink No answers on this topic | Freshworks Inc |
Alternatives Considered | GroupLink No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | GroupLink No answers on this topic | Freshworks Inc |
Scalability | GroupLink No answers on this topic | Freshworks Inc |
Return on Investment | GroupLink No answers on this topic | Freshworks Inc |
ScreenShots |