What users are saying about
7 Ratings
7 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Attribute Ratings

  • Telnyx is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.0

eVoice

50%
1 Rating
8.6

Telnyx

86%
7 Ratings

Likelihood to Recommend

Ziff Davis Inc

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.
Read full review

Telnyx

Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
Read full review

Pros

Ziff Davis Inc

  • Very detailed scheduling for call routing. You can schedule a different hunt group every 15 minutes or more granular if you choose. It is flexible enough to meet the needs of any organization.
  • Personal attendant. You can customize the message and customize which number is displayed, either your number or the number of the caller.
  • Setting up hunt group is very easy. You can also customize how the numbers in the hunt group are called. You can set up sequential dialing or "blast" dialing. You can also get as granular as setting up how many rings it will try for each number before continuing on.
Read full review

Telnyx

  • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
  • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
  • Telnyx Portal is pretty easy to navigate and manage the customized settings.
  • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
Read full review

Cons

Ziff Davis Inc

  • The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
  • I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
  • The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.
Read full review

Telnyx

  • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
  • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
  • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
Read full review

Pricing Details

eVoice

Starting Price

Editions & Modules

eVoice editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Telnyx

    Starting Price

    $2 per month

    Editions & Modules

    Telnyx editions and modules pricing
    EditionModules
    Elastic SIP Trunking$0.0035 ($0.005)1
    Voice API$0.0022
    SMS API$0.00253
    Fax$0.00704
    Wireless$2.005
    Identity Services & Data$0.00156
    Networking$100.007
    Verify API$0.048

    Footnotes

    1. origination (termination) per minute
    2. per minute
    3. per send (free to receive)
    4. per page
    5. per month
    6. per LRN lookup
    7. per month (starting price)
    8. per API call

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Telnyx offers even more competitive pricing with discounts as you scale. Contact our sales team for additional info.

    Alternatives Considered

    Ziff Davis Inc

    I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.
    Read full review

    Telnyx

    Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way
    Read full review

    Return on Investment

    Ziff Davis Inc

    • It has given us a central communication point for a geographically diverse workforce.
    • It gave us the ability to start an inbound help desk call center without purchasing a separate product.
    • We use the conference bridges for better collaboration across our organization.
    Read full review

    Telnyx

    • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.
    Read full review

    Add comparison