Evolve IP Unified Communications vs. Universal Connectivity

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Evolve IP Unified Communications
Score 8.0 out of 10
N/A
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.N/A
Universal Connectivity
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
Universal Connectivity helps clients simplify communications systems for more than two decades. The vendor states they believe flexible, scalable cloud-based telecommunications enable businesses to better connect with the clients they serve. Their products, customized solutions and customer service aim to deliver clear and fast network connections.N/A
Pricing
Evolve IP Unified CommunicationsUniversal Connectivity
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Evolve IP Unified CommunicationsUniversal Connectivity
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Evolve IP Unified CommunicationsUniversal Connectivity
Top Pros
Top Cons

No answers on this topic

Features
Evolve IP Unified CommunicationsUniversal Connectivity
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Evolve IP Unified Communications
5.0
4 Ratings
48% below category average
Universal Connectivity
-
Ratings
Hosted PBX7.04 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.04 Ratings00 Ratings
User templates5.02 Ratings00 Ratings
Call reports1.04 Ratings00 Ratings
Directory of employee names6.04 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Evolve IP Unified Communications
4.0
4 Ratings
71% below category average
Universal Connectivity
-
Ratings
Answering rules5.04 Ratings00 Ratings
Call recording2.03 Ratings00 Ratings
Call park5.03 Ratings00 Ratings
Call screening4.04 Ratings00 Ratings
Message alerts4.04 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Evolve IP Unified Communications
5.0
2 Ratings
49% below category average
Universal Connectivity
-
Ratings
Audio conferencing4.02 Ratings00 Ratings
Video screen sharing5.01 Ratings00 Ratings
Instant messaging6.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Evolve IP Unified Communications
7.0
2 Ratings
17% below category average
Universal Connectivity
-
Ratings
Mobile app for iOS7.02 Ratings00 Ratings
Mobile app for Android7.02 Ratings00 Ratings
Best Alternatives
Evolve IP Unified CommunicationsUniversal Connectivity
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Evolve IP Unified CommunicationsUniversal Connectivity
Likelihood to Recommend
1.0
(4 ratings)
9.1
(2 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Evolve IP Unified CommunicationsUniversal Connectivity
Likelihood to Recommend
Evolve IP
I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.
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Universal Connectivity
Universal Connectivity didn't mind that we are a small company--they helped us get where we needed to be with our communication system, and I appreciate that.
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Pros
Evolve IP
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
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Universal Connectivity
  • Communications with the Universal Connectivity team are well communicated and presented in a non-technical way, making it so much easier to understand.
  • The solutions offered are comprehensive and complete.
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Cons
Evolve IP
  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
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Universal Connectivity
  • I wish I could use them at home!
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Support Rating
Evolve IP
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
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Universal Connectivity
No answers on this topic
Alternatives Considered
Evolve IP
We switched from 8x8 due to voice quality issues.
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Universal Connectivity
No answers on this topic
Return on Investment
Evolve IP
  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
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Universal Connectivity
  • The ROI has allowed us to stay in business during this COVID crisis. We are all working remotely and communications with each of our team members and our clients is mission critical. The Universal Connectivity team had maximum positive impact on our ROI.
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