Look to take VOIP to the cloud then look no further
February 18, 2016

Look to take VOIP to the cloud then look no further

Robert Ross | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Evolve IP - IP Phone Systems

Within our residential property management business we find ourselves needing solutions that provide low cost of entry points and can be centrally managed. Evolve IP (EIP) fit the need. We vetted 5 other providers before selecting EIP and have never once looked back. They are partners in every sense of the word. Working with us as our business needs change has been the biggest benefit to working with them. When we have issues we are able to get management quickly involved in the process to get them resolved quickly. The project management teams are second to none. Their industry expertise and level of professionalism made each of our projects run like a finely tuned machine.
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
  • Better reporting system more of a GUI for creating reports
  • More device selections
  • More included features in the more expensive monthly service offering
  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.
For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.

Evolve IP Unified Communications Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
8
User templates
8
Call reports
5
Directory of employee names
9
Answering rules
9
Call recording
9
Call park
9
Call screening
8
Message alerts
10
Audio conferencing
7
Mobile app for iOS
6
Mobile app for Android
7