Expandable vs. Stitch Labs (discontinued)

Expandable fits our companies needs quite well to manage inventory, sales orders, and purchasing. We recently started to also use Expandable to track ECN changes. The ECN functionality is a little limited in the fact it is difficult to add descriptions or parts affected after it has been implemented. I would recommend having an additional program for managing ECN history

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I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.

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• Great way for everyone on the team to see the same information - sales orders, inventory, purchase orders etc
• The support team is always very responsive!!
• Very customizable to create links between screens

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• Inventory management.
• Order management.
• Reporting and analytics.

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• Data entry on certain tasks can be very tedious (for example effected parts on an ECN)
• Sometimes data connections for upload are very slow or just flat out fail multiple times. The problem is intermittent so difficult for support to track and fix
• Certain fields cannot be pulled on a report and require engineering time to create a process to add functionality. It would be nice to have unfiltered access to all fields

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• Reporting does not work for multiple currencies.
• There is often a lag when syncing products.

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I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.

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Independently Invited by TrustRadius

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We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.

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I have not researched other alternatives as this solved my problems.

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• Helps to provide accurate lead times to customers.
• Accurate revision recording for customer support

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• We had to migrate off this system which was not ideal after being discontinued
• Was a simple to use medium price range solution to scaling businesses
• UI/UX was intuitive and was easy to train employees

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info