Experian Employer Services HR Services vs. Salesforce Employee Service Management

CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.

Incentivized

It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.

Incentivized

• CIC Plus sets up state and local taxes for employees' home addresses.
• CIC Plus is easy to use.
• CIC Plus offers an I-9 service.

Incentivized

• Good interface
• Simple and concise
• User-friendly

Incentivized

• CIC Plus needs to set up the local taxes for employees' home and work location.
• CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
• CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.

Incentivized

• The change requests page could be better
• The process for the incident lifecycle could be a little simpler
• Search options could be improved a bit

Incentivized

CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.

Incentivized

CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised

Incentivized

BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.

Incentivized

It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.

Incentivized

• I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
• CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
• The taxes that were not paid timely had interest and penalties associated with them.

Incentivized

• Reduces time to resolve incidents
• Enables to get a good overview of the change
• Improves employee involvement and productivity

Incentivized