Ibexa DXP vs. Inbenta Chatbots

I always recommend Ibexa DXP to my fellows. The only scenario that I would not recommend it is if the site is either too small, too simple, or that they simply cannot afford to stand it up properly.

In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it.

• Content Taxonomy: Content is managed in a tree. Though taxonomy vs folksonomy is a near-religious debate among professionals, clients seeing the system for the first time just seem to "get it" more often.
• Content Flexibility: Common content types such as blog posts and articles are available out of the box. However, customizing these and creating new content types is very easy.
• Developer Friendly: Developers need only a little PHP experience to get started. Of course being an expert doesn't hurt and opens the door for the development of custom modules.

Incentivized

• Integrate the voice into the customer experience.
• A real, relatable and up to par spanish translation.
• An amazing customer service structure.

• Limited partners when you compare to other solutions (WordPress, Drupal, etc). It took us a while to find a solid, trusted developer.

Incentivized

• I have not come across an issue that tech support is not willing/able to fix or teach a way around it.

Very happy with current relationship and websites

Incentivized

It is quite easy to navigate through the backend and also, you can directly work in frontend view. Dynamic content can be created on the fly. Their Landing page features are awesome. You create a page by drag & drop.

They are directly reachable and help you to deal with other services, e.g. if would like to set up a CDN for China or if you would like to integrate a tool like HubSpot. If there is anything you are missing, they help you to find a workaround until they can deliver such items - like local language versions.

The partner selected makes a significant impact on the usability and experience

Incentivized

eZ Publish isn't as large in community size and number of installations as other content management systems. However, it's just as capable and met our needs:

• Developers, system administrators, and project manager can all speak the same language during the development and maintenance cycles of a site.
• End-user training is very straight-forward.
• Vendor support is available.
• Client IT departments can access if need (developers/designers/sysadmins).
• The community is there (forums) and there are solid contributions (extensions) from both the vendor and the community.

Incentivized

The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge.

We’ve priced other enterprise products and found Ibexa DXP to be a bit more expensive. However, not enough to dissuade us from staying with the product.

The partner ecosystem is small. However, we've worked with two Ibexa partners over the last 10 years. They were very skilled. They were great companies. We've interviewed other Ibexa partners in North America. We found them all to be professional with solid resumes.

• Common knowledge: By making eZ a core offering, developers, system administrators, and project managers were able to communicate with each other effectively.
• Training: Due to its content taxonomy, end-user training often went well.
• Support: In our case, we had Gold support from eZ Publish which saved time and helped with customizations.

Incentivized

• We have been able to expedite the process of interaction and capturing details for orders using the chatbots.