F5 BIG-IQ Centralized Management vs. IFS Assyst

F5 BIG-IQ Centralized Management works perfectly in Software upgrades and simple daily changes. We are successfully using it to create and or delete objects. It doesn`t works well when we need reports. I usually have to create custom scripts to get a list of objects, for example. Performance is also something that could be improved in Big-IQ

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I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

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• Common system level changes like cipher suite customization, ssh protocol settings etc can be pushed to all F5 gear through one click of a button
• Enterprise standard templates for profiles/protocols etc., can be efficiently managed across F5 gear through a single interface

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• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• There a lack of the going forward to next
• The second site product does not do what we need and we are forced to write our own scripts
• Many of the alerting that was in enterprise management is no longer in F5 BIG-IQ Centralized Management

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• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

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There is some room for improvement around RBAC. The access to certain features, options and menus is not straightforward and not that granular.

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At this point, we are stuck with it. We can't afford a change at this point.

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I feel pinning policies are killing you guys when it comes to being able to add multiple LTMs that have different naming conventions.

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The support is a bit complex and not straightforward. It seems there aren't many engineers supporting this platform. There are many components in the solution that makes it complex for troubleshooting. Documentation needs to be more in depth, and I have opened a few cases around cluster sync issues and objects stalled. In the end I was able to find and fix the problem.

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Of all the centralized Management platforms I have ever used, BIG-IQ is the worst. It constantly breaks and requires fixing in some way or another.

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Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

• Cut costs by requiring less manual hours to manage F5 OS installations
• Great monitoring and alerting tool for general F5 gear health
• Provides critical information for capacity planning of the F5 resources

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• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems