Likelihood to Recommend My experience with Fidesic has been wonderful and it has helped to streamline our payables. We've been able to give our operations teams access in order for them to review their invoices instead of coming to the AP team to do the research.
Read full review A 1-10 employee company with no accounting system integration needs and no customization may be suited for Invoiced. Although I wish I could, I cannot in good faith recommend any other scenario for which Invoiced is the right solution. Perhaps a subscription service that is very streamlined on autopay could work as well, but I cannot speak to that scenario directly. I do not think Invoiced can be trusted to integrate with accounting software, certainly not NetSuite, given the aforementioned reasons. There is a very high risk of system failures, connection breaks, improper code built into the core bundles, and they will blame the company for anything that is not totally standard operations. In summary, if your business does anything unique at all from a transaction lens, I would be very careful as Invoiced may promise to handle it in a Sales pitch, and then 9 months later it could still be unsolved. All the while, they are charging you even if the product is not launched, and they also will not let you terminate, because Invoiced will deny a "breach" even in the face of a directly observable example just to ride out the contract and keep all the money.
Read full review Pros OCR or Optical Character Recognition works better than anywhere else we have tried. Support is always available through chat or email and their support team is very responsive. Ease of access and use since the program is web-based. Easily integrates into our accounting software. Implementation was a dream and so easy. Read full review Easy to use interface Quickbooks integration Lots of data reporting options Read full review Cons Would like to see ACH batches come across in the bank as separate transactions instead of one batch. Would like to be able to filter on multiple columns instead of just searching by one selection. Would like to be able to add our our ACH IDs vs having to submit them to be added. Read full review Communication is the #1 failure - the Invoiced contract Term starts PRE-launch on day 1, yet Invoiced had an extremely slow and encumbered way of onboarding and trying to set us up. Core Product: In our testing, their core product broke numerous times, and if this were in a live scenario we would have been devastated. Be very careful as they don't take ownership for maintaining their integrations with all software, and things can break at any moment with updates Systems: Invoiced rolled out updates that contained faulty code and damaged our accounting system. The lack of expertise, at least in NetSuite, is very dangerous and I recommend having in-house develops watch Invoiced's moves very carefully if you do end up trying to use them. Lack of Ownership: We tried to terminate multiple times, only be to requested over and over that they can fix the problems. We gave them more time since we were so heavily invested from a time perspective, but they did not own the failures and we were even lied to directly by senior management in a remarkable failure to adhere to basic deadlines. Read full review Alternatives Considered PaperSave was a complete bust for us. Their OCR was terrible and never really worked. Their customer service was an abomination and we were hung up on by their trainer. GP just could not handle the volume of checks that we had and we were using a lot of MICR ink which became very expensive along with the amount of check stock we were using. Fidesic has streamlined all of that for us and allowed us to process bills and payments but not get bogged down in the stuffing of envelopes.
Read full review We selected Invoiced primarily due to their purported high level of customizations and flexibility to handle differing business needs. That, unfortunately, became the exact reason we terminated the contract though. They have a basic framework for something that could be really great, and the potential is there, but they lack the in-house expertise and the product is far too infantile at present. Major bugs and similar issues need to be stamped out first. I can only hope they take it as a learning experience.
Read full review Return on Investment We have been able to implement ACH which cuts the costs of sending out checks We have been able to send checks through them instead of stuffing 10k+ envelopes a month. Questions to our staff have been cut in half. Read full review Allows us to easily track our ARs Allows us to keep track of past due ARs Automates our invoicing/matching with Quickbooks Read full review ScreenShots