TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FigJam

    Score7.9 out of 10
    N/AFigJam is an online interactive whiteboard from Figma headquartered in San Francisco, presently in beta (2021) but available to the public in a free trial. The vendor states that in 2022, FigJam will have plans for $0, $8, and $15 per editor, per month.

    $5

    per month per editor

    Heymarket

    Score9.3 out of 10
    N/AHeymarket is a business text messaging software service from the company of the same name in San Francisco, for customer support, sales, and operations, that requires no installation by customers and supports SMS and Facebook messaging.

    $59

    per month

    Pricing
    FigJamHeymarket
    Editions & Modules
    FigJam Professional
    $36
    per year per editor
    FigJam Organization
    $60
    per year per editor
    Standard
    $59
    per month
    Plus
    $119
    per month
    Pro
    $239
    per month
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    FigJamHeymarket
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    FigJamHeymarket
    Considered Both Products
    Figma
    No answer on this topic
    Heymarket
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    83%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    67%
    Happy with the feature set
    4 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Best Alternatives
    FigJamHeymarket
    Small Businesses
    Whimsical
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    Whimsical
    Score9.3 out of 10
    No answers on this topic
    Enterprises
    Whimsical
    Score9.3 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FigJamHeymarket
    Likelihood to Recommend
    8.0
    (6 ratings)
    9.4
    (2 ratings)
    Usability
    8.6
    (3 ratings)
    9.4
    (2 ratings)
    User Testimonials
    FigJamHeymarket
    Likelihood to Recommend
    Figma
    If you're working in small product teams, like triads, and already using Figma, this is a no brainer for white boarding, quick/fast sketches, wireframing, collaborative doodling ... it gets less appropriate with large teams, infrequent. IMO, due to the way in which they price, it's better to keep the inner circle small-ish.
    Incentivized
    Read full review
    Heymarket
    Having a shared inbox is crucial for us, we cover 7 days a week from a PST-EST time zone so the whole team always needs to have visibility on conversations at all times. We also enjoy the fact that most functions of Heymarket are simple to use and don't require us to loop in tech help
    Incentivized
    Read full review
    Pros
    Figma
    • One file, auto updated, no need to get latest
    • Easy to preview
    • Lack of client is benefit to some (not me)
    Incentivized
    Read full review
    Heymarket
    • Sends personalized messages with tags and templates.
    • Automates routine communications like order updates or follow-ups.
    • Schedules messages to be sent at specific times.
    • Manages customer opt-ins/opt-outs to comply with current regulations.
    • Integrates with tools we use, like HelpScout.
    Incentivized
    Read full review
    Cons
    Figma
    • It misses easy-to-use pre sets of diagrams. The ones presented seem to be not native and hard to use. Miro is a good benchmark.
    • Navegating throught projects in the main page is confusing, specially when people are not admin users.
    • It should suggest ways of organizing the pages designers do, specially when the project is big and have many pages and sections.
    • It could have, for example, a draft version for every page, so that one can hide it when they finish the work, but can open it whenever something needs to be modified, versioning the job.
    Read full review
    Heymarket
    • It could be easier to set up campaigns
    • Group texting is missing
    • Can duplicate users
    Incentivized
    Read full review
    Usability
    Figma
    I don't use it often, because the organization I work in uses a different environment on a commo basis. This is rather used between the designers, who prototype the solutions in Figma - they just have it as a workbook/notebook for their ideas. However, if those need to be shared with stakeholders or other organization members, the designers are expected to use a different environment.
    Incentivized
    Read full review
    Heymarket
    In my opinion, Heymarket is easy to use and has a nice, clean interface (much nicer than JustCall). The customization is nice and it is easy to create templates, schedule messages, send messages through API, etc. I cannot give it a 10 because, in my opinion, the mobile app is not very good, you cannot close API messages manually, and the Customer Service team lacks the ability to help without contacting management.
    Incentivized
    Read full review
    Alternatives Considered
    Figma
    FigJam works best in pair with Figma, as it allows you to keep track of your project in one place, supporting all phases of the process. The functionality is more intuitive, quick, and efficient. Visually, I also prefer it more —it’s more enjoyable and playful, making the experience much more engaging.
    Incentivized
    Read full review
    Heymarket
    Heymarket was easier to use and has had less errors than OpenPhone. While they do share many similar features (shared inbox, tagging users, simple to use) Heymarket has been a solid solution for us. I only wish we could also use it to make phone calls along side text messages
    Incentivized
    Read full review
    Return on Investment
    Figma
    • FigJam saves a lot of time ... it's nice to have all my visual notes/sketches within Figma itself where a lot of design work lives
    • The project organization and other features contribute to the ease of answering that age old question ... "where can I find that mockup?"
    • Dev Mode is pretty cool. Not many use it, so some designers may spend unnecessary time spec'ing out things that no one will appreciate, let alone look at.
    Incentivized
    Read full review
    Heymarket
    • Faster and more personalized responses, which improve customer experience.
    • Built-in opt-in/out management reduces the risk of non-compliance with regulations.
    • Inability to auto-close API messages results in a lot of lost time for CS as they have to manually close every message sent through API.
    • The cost, especially if we decide to send marketing messages, is rather high compared to other companies we have used.
    Incentivized
    Read full review
    ScreenShots