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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Filevine

    Score8.3 out of 10
    N/AFilevine is a project management and workflow automation platform for law firms from the company of the same name in Utah.N/A

    Smokeball

    Score8.2 out of 10
    N/ASmokeball in Chicago offers their flagship cloud-based legal case management application featuring time tracking, file and document management, billing, and legal form generation.N/A
    Pricing
    FilevineSmokeball
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FilevineSmokeball
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    FilevineSmokeball
    Considered Both Products
    Filevine
    Chose Filevine
    We chose Filevine because of the way we could change the way we use it to represent our firm.
    Incentivized
    Chose Filevine
    Filevine is much simpler to use
    Incentivized
    Smokeball
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    37 Answers
    No answers on this topic
    Delivers good value for the price
    90%
    Delivers good value for the price
    28 Answers
    No answers on this topic
    Happy with the feature set
    93%
    Happy with the feature set
    39 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    81%
    Lived up to sales and marketing promises
    21 Answers
    No answers on this topic
    Implementation went as expected
    82%
    Implementation went as expected
    27 Answers
    No answers on this topic
    User Ratings
    FilevineSmokeball
    Likelihood to Recommend
    8.4
    (44 ratings)
    8.0
    (3 ratings)
    Likelihood to Renew
    9.8
    (3 ratings)
    -
    (0 ratings)
    Usability
    8.4
    (43 ratings)
    7.5
    (2 ratings)
    Support Rating
    2.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FilevineSmokeball
    Likelihood to Recommend
    Filevine
    AI is here - whether we like it or not, lawyers and paralegals are using it. Filevine gives users the AI in a safe way that isn't in the public domain or discoverable. Lois has given our users the AI tools so we can control how AI is deployed and used, keeping our data safe, our client information protected and eliminating the possibility of any open AI searches being discoverable
    Incentivized
    Read full review
    Smokeball
    1. Small and medium-sized law firms: Smokeball is specifically designed for small and medium-sized law firms, making it well suited for this type of organization. 2. Firms looking to streamline their workflow: Smokeball's range of features, including document management, time tracking, email management, calendar management, and task management, make it well suited for firms looking to streamline their operations and increase efficiency. 3. Firms looking to improve collaboration: Smokeball's centralized document repository and task management system make it easy for teams to collaborate and access information, making it well suited for firms looking to improve collaboration among team members.
    Incentivized
    Read full review
    Pros
    Filevine
    • Customization - you can easily add sections and fields
    • Workato and Zapier integration works well - we can connect Filevine to a multitude of other platforms and services
    • Texting and faxing is available across the entire platform
    • Integration with Vinesign for e-signature completion
    Incentivized
    Read full review
    Smokeball
    • Document Management: Smokeball provides a centralized document repository where users can store and organize all their case-related documents. This helps to improve document accessibility and collaboration among team members.
    • Time Tracking: Smokeball automatically tracks time spent on a case, eliminating the need for manual time tracking. This results in improved billing accuracy and helps the firm to accurately bill clients for the time spent on their cases.
    • Email Management: Smokeball integrates with a user's email account and automatically categorizes emails as they come in. This helps users to quickly find and access important emails, reducing the amount of time spent searching for information.
    Incentivized
    Read full review
    Cons
    Filevine
    • I think the new update on contact cards needs to be a little more simpler, I love that they added the extension portion, but it's just a bit clunky and too big. It also take longer to load.
    • I think that Filevine doesn't need to log you out every day, when I log it it give me the option to remember device for 180 days, sometimes im in the middle of editing a document in Filevine and it signs me out.
    Incentivized
    Read full review
    Smokeball
    • User Interface: Some users have reported that the user interface could be improved to make it more user-friendly and intuitive.
    • Customer Support: Some users have reported long response times and inconsistent quality of customer support, which could be improved to provide better service to users
    • Mobile Accessibility: Currently, Smokeball does not have a mobile app, which limits accessibility for users who are frequently on the go.
    Incentivized
    Read full review
    Likelihood to Renew
    Filevine
    It's worth our investment, we've reached a 75% ROI within the last 3 years, it was not easy but we feel that we succeeded, 75% it was not from one day to the other, it was a huge effort delivered from everyone in our organization and now we're living our dream.
    Incentivized
    Read full review
    Smokeball
    No answers on this topic
    Usability
    Filevine
    It is very user friendly. I can upload documents and ask questions like any AI tool, but it is secure and not published publicly for client confidentiality reasons. I think it is helpful for quickly reviewing files for next steps and what has been done on the case. It is less helpful for legal advice because of hallucination concerns, although I haven't attempted to have it cite to case law
    Incentivized
    Read full review
    Smokeball
    Smokeball just works! It's very user-friends and they have techs and videos to help you with everything
    Incentivized
    Read full review
    Support Rating
    Filevine
    Their live video chat support is a good resource, but often the problem cannot be resolved through this chat, and then promises to have someone follow up are almost always dropped. Filevine fails to make corrections for glitches or missing basic functions.
    Incentivized
    Read full review
    Smokeball
    No answers on this topic
    Implementation Rating
    Filevine
    Filevine charged a lot for implementation, both directly to Filevine and their partners, but they failed to deliver on what was promised
    Incentivized
    Read full review
    Smokeball
    No answers on this topic
    Alternatives Considered
    Filevine
    I have not used any other system before and I cannot imagine myself using any other one. I am used to the layout and overall whole design of Filevine so I hope I don't have to switch to a different system any time soon or ever in the coming future
    Incentivized
    Read full review
    Smokeball
    Smokeball felt simpler for us because the automatic time tracking works better than Clio’s.
    Incentivized
    Read full review
    Return on Investment
    Filevine
    • Tracking Settlements for each month and improved accountability and incentivized more settlements for the firm by 40%
    • Helping track expenses and reduced costs by 10%
    • Helped the firm generate better reviews by helping keep clients up to date improving client retention rate by 20%
    Incentivized
    Read full review
    Smokeball
    • Keeping track of time lets us spend more time on law and less on tracking!
    Incentivized
    Read full review
    ScreenShots