Fin is an AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale.
$0.99
one-time fee per outcome
UXPin
Score7.9 out of 10
N/A
UXPin is a UX design platform with wireframing, prototyping and interactive mockup features.
N/A
Pricing
Fin
UXPin
Editions & Modules
Fin with your current helpdesk
$0.99
one-time fee per outcome
Fin with the Intercom helpdesk
from $19 + $0.99 per Fin outcome
per month per seat
Pro add-on
from $99
per month
No answers on this topic
Offerings
Pricing Offerings
Fin
UXPin
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
90-Day Money-Back Guarantee
Fin includes a 90-day money-back guarantee. Customers must use Fin in at least 250 conversations during the first 90 days of their subscription following the trial period.
Customers who are not satisfied may request a refund within 90 days of starting their subscription.
Eligibility: Available to high-volume customers handling more than 250,000 conversations per month in North America and Europe.
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More Pricing Information
Community Pulse
Fin
UXPin
Considered Both Products
Fin
Verified User
Chose Fin
Besides Intercom, I have not used any of their direct competitors. Intercom offers enough to keep me around.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I can't think of anything off the top of my head regarding less appropriate. However, this product is very customizable. I think with some improvement in reporting it could be better, however, I would recommend due to these types of things. I love the knowledge base and creating those help centers. I would say that it is fairly easy to set up, but once you set it up, not really knowing all the things, it's hard to go back and change, so it would be nice to have an overall idea of guidance prior to the original setup that can just be improved over time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
UXPin is an excellent resource for creating website and app flows and to better help our clients understand how their websites and apps will function. It also gives them a visual reference and some real-life application. It can be difficult for clients to truly understand how a website or an app flows from one page or screen to another via a phone call or web conference. UXPin helps us to illustrate these flows in a hands-on, visual format. UXPin also helps our clients understand the purpose of a sitemap. We used to send our clients a sitemap in an outline format. While many understood that the top-level items on the outline were the main navigation of their website and other items were child pages, several did not. We have found that using UXPin to show the main level navigation, how in-page navigation and child pages (drop-down menus from the main navigation) work has been an integral step in getting approval on sitemaps.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Smart elements are super nice because they allow me to create complicated features that will appear on every page. When the client wants to change something it is very easy to do so in one place.
Working on grid is important to me. Having the ability to change and manipulate that grid in UXPin is just what I need.
There are tons of add on features like Font Awesome icons and prebuilt stuff that not only looks great, but also just lets me get ideas across fast without committing to what the final design is going to look like.
I love the ability to edit things if I want. I can control several details, but it's not too overwhelming. They include various font options from Google fonts as well. You can design as much or as little as you want. The interface doesn't get in the way. It's there if you want it but has a simplicity that is nice.
Having a link on a live webpage is a necessity. As soon as you make changes, they are live. No more worrying about which is the latest version.
I'm a photoshop user so it has a few keyboard commands that are familiar like hold 'alt', click and drag to duplicate is nice!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
No search and replace for fonts (missing or just to replace).
Tool is built for design/dev teams but does not integrate content teams in well.
If you are not careful you can get lost in designing interactions when you should be just creating building blocks - don’t over animate!!!
There is currently no “scrub” or click-drag interaction which limits touch capability testing/concepts.
Editing adaptive versions of designs is very time consuming, edits to not ripple through from master viewport size. All updates are manual, even when creating an adaptive version.
When a library item is updated, it can revert changes you have made unknowingly.
Video integration is limited to online video host aggregators such as IMGR, YouTube, and Vimeo.
Not a ton of info for a designer on how to use the expressions effectively.
Prototypes with a lot of interactions can get slow, especially on computers with a lot of security software. It’s best to work with UXPin to figure out what is blocking APIs, and JS.
We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We'll definitely continue to use UXPin. Right now it provides us with everything we need in order to deliver quality projects to our clients. If at any point in time, UXPin doesn't provide us with what we need, we'll start vetting other software out there that may be similar. My guess is that UXPin will continue to make updates and improvements so we'll likely stick with it for quite some time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Intuitive is a very accurate descriptor. Features do not seem to be hidden by poor UI. Things are usually where you would expect them to be, and the UI has been designed to make it pleasant to work within the platform. The platform also scales really well. Both small and large organizations can achieve a great return on investment by using it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I can get help by asking Fin questions about itself. It answers accurately, citing its own Help Center resources with visuals. It can reason and dialogue well. But when it comes to getting human support for Fin, it is not as quick. It can sometimes take a few days. They are polite and well-meaning. Some things aren't their fault (product limitations), but there was one occasion where something took a long time to resolve with lots of back and forth but it was I who found out the error in the end that they missed, so they didn't really help resolve it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As far as I know, my teams have only had to use the UXPin support once. The experience went really well. We just needed a bit of assistance with using the Documentation feature. UXPin's support was quick and helped my team in a matter of minutes. We will definitely reach out to their support without hesitation in the future.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fin far surpasses these other options in platform features and capabilities. Fin allows for side-by-side use by both the Marketing and Support teams, while none of the other similar products did that well. Most platforms are designed for one or the other, not both.
Adobe XD is so much more than UXPin, with Adobe Cloud you can easily share designs as well. We used Adobe XD before changing to UXPin. At first UXPin seems so advanced and helpful, but don't get fooled. You're heavily limited in the long run, and after all the training and implementation of UXPin (both app-wise for IT but also training designers etc) it is not worth your time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
New role opportunities — Using the “Fin-first” approach has reduced the workload for our Tier 1 team, giving them more time to focus on their own career growth. It’s also opened the door to a dedicated, AI-focused role, where a team member regularly reviews Fin’s answers and makes updates to help it perform even better.
Enabling Fin has also reduced our response time and allowed us to meet SLA's.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Saving money by using one tool for lo-fi wireframing, high fidelity wireframing, prototyping, and user testing, rather than four separate tools.
The ability to create and use team libraries enables us to create visually consistent designs with less effort than creating every single design from scratch, which allows us to save considerable time (and therefore money!)
In-platform collaboration saves our team a lot of time and energy. With everything in one place (wireframes, prototypes, user feedback, collaboration comments), we can all be on the same page about the design workflow and pinpoint discussion points that are based on up-to-date designs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
