Fiserv (First Data) - ICICI Merchant Services vs. FreedomPay

The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.

Incentivized

I was looking for a new payment system that would be able to handle all our transactions and the team at FreedomPay was able to do just that. FreedomPay is a payment system that is adaptive and can adapt to the needs of the market. They are data-driven so they can adjust to the wants and needs of the market. They are able to handle the load of millions of transactions per day which is a plus for any business.

Incentivized

• Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
• Integrates well with WordPress and WooCommerce and provides a seamless user experience.
• Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.

Incentivized

• Wonderful customer support service.
• Easy to adapt.
• Data driven payment processing.

Incentivized

• They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
• Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.

Incentivized

• Difficultly on collaboration and remote work along with FreedomPay.
• Lack of study materials and documentation.

Incentivized

First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.

Incentivized

• Our ROI has been very positive
• Our company has been able to process cash receipts remotely
• Our processing charges have been lower

Incentivized

• Secure environment increase the work motivation.
• Technology based payment system makes it more secure and reliable.

Incentivized