Fiserv (First Data) - ICICI Merchant Services vs. MicroBiz

The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.

Incentivized

Suitable for small and mid sized retail businesses. Many features to automate operations (bar code scanning throughout application, auto generate POS based on mix/max, stock look-up). May not be ideal for large retail stores. Lacks integrations with ERP systems such as SAP or Oracle. Missing some specialty features such as serialized inventory.

Incentivized

• Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
• Integrates well with WordPress and WooCommerce and provides a seamless user experience.
• Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.

Incentivized

• Ring up transactions and take payments
• Manage inventory
• Management Reporting
• Discounts and promotions

• They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
• Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.

Incentivized

• Missing a couple helpful features (such as a free loyalty program)
• The formatting on some screens is whacky and the font can be small
• It could be easier to email receipts (need to set this before the transaction)

Incentivized

First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.

Incentivized

It was close but we just liked some of the features in microbiz better. Plus it was cheaper

• Our ROI has been very positive
• Our company has been able to process cash receipts remotely
• Our processing charges have been lower

Incentivized

• Really amazing value for the monthly fees. Less expensive than other serious cloud POS applications
• Synch with QBO allows us to save time manually entering financial data into our accounting system
• Bar code scanning in both the front end and back end saves time and money

Incentivized