Fitbit vs. Salesforce HR Service Management

The first scenario is that Fitbit allows our employees to see their exercise productivity in a day. The facility we are working in is a [healthcare-based] facility. We have staff that [is] constantly on the go. The device monitors their activity for personal knowledge and [professionalism]. Therefore, the employee can decide if they are doing enough exercise in a day or if they need more. As an employer, we like to have [documented] activity to provide a wellness benefit. The Fitbit provides us with ideas and tools to improve the health of our staff and to make exercise fun. Lastly, the other features that Fitbit has been extremely beneficial to our staff and residents. They can monitor things like sleep and healthy choices on their own. In addition, looking at [heart rate] and how that reflects on their activity.

Incentivized

It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.

Incentivized

• Tracks Steps
• Tracks Activities
• Boosts motivation
• Offers a variety and options to the user

Incentivized

• Good interface
• Simple and concise
• User-friendly

Incentivized

• Ability to upload GPX tracks.
• privacy protection to it’s customers.
• Some of these locations and your biometric response you may be ok with Google knowing so that it can personalize your ads, but in many cases you may not want your activities tracked. It would be good for Fitbit to give its customers the power inside the mobile app to sort and allow which data is uploaded to it’s cloud before it leaves their device.

Incentivized

• The change requests page could be better
• The process for the incident lifecycle could be a little simpler
• Search options could be improved a bit

Incentivized

The Fitbit is a complement and enhancement at the same time with those products.

Incentivized

It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.

Incentivized

• better business with clients
• good health to employees
• Employees are not sloppy

Incentivized

• Reduces time to resolve incidents
• Enables to get a good overview of the change
• Improves employee involvement and productivity

Incentivized