Five9 Intelligent Virtual Agent vs. Haptik

Five9 Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

11 Reviews and Ratings

Haptik

Haptik

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Five9 Intelligent Virtual Agent	Score 8.6 out of 10	N/A	Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.	N/A
Haptik	Score 8.0 out of 10	N/A	Haptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end. Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019. They aim to to leverage these partnerships to deliver even greater customer success, and advance Conversational AI revolution to a new phase.	N/A

Pricing

Five9 Intelligent Virtual Agent

Haptik

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Five9 Intelligent Virtual Agent	Haptik
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Five9 Intelligent Virtual Agent	Haptik
Considered Both Products	Five9 Intelligent Virtual Agent Jayson Cadano In-Country Manager Chose Five9 Intelligent Virtual Agent Way better. Just the recording, reports and the useability. Incentivized Helpful? SM steven mikutel Information Technology Auditor Chose Five9 Intelligent Virtual Agent It does an excellent cost-effective job Incentivized Helpful?	Haptik No answer on this topic

Best Alternatives
	Five9 Intelligent Virtual Agent	Haptik
Small Businesses	Fin Score 8.8 out of 10	Fin Score 8.8 out of 10
Medium-sized Companies	Zoom Contact Center Score 8.7 out of 10	Zoom Contact Center Score 8.7 out of 10
Enterprises	Genesys Cloud CX Score 8.8 out of 10	Genesys Cloud CX Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Five9 Intelligent Virtual Agent	Haptik
Likelihood to Recommend	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	Five9 Intelligent Virtual Agent	Haptik
Likelihood to Recommend	We've used a different dialer before which didn't had proper recording where we have to cross referrence date and time. With Five9 Intelligent Virtual Agent, we can referrence phone numbers and integration with Salesforce. This allowed us to quickly pull out call information or accounts details when doing calibration. This also helps greatly with reporting as we can see how frequent a caller calls our support line. Incentivized Jayson Cadano In-Country Manager Read full review	No answers on this topic
Pros	Recording Queue Management Reporting Insights Incentivized Jayson Cadano In-Country Manager Read full review	No answers on this topic
Cons	more training would be good documentation and case study materia; Incentivized SM steven mikutel Information Technology Auditor Read full review	No answers on this topic
Usability	Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case Incentivized Jayson Cadano In-Country Manager Read full review	No answers on this topic
Alternatives Considered	Way better. Just the recording, reports and the useability Incentivized Jayson Cadano In-Country Manager Read full review	No answers on this topic
Return on Investment	pre qualify process is big real time analytics are great Incentivized SM steven mikutel Information Technology Auditor Read full review	No answers on this topic
ScreenShots		Haptik Screenshots