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Five9 Intelligent Virtual Agent vs. Haptik

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Five9 Intelligent Virtual Agent

    Score8.5 out of 10
    N/AFive9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A

    Haptik

    Score8 out of 10
    N/AHaptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end. Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019. They aim to to leverage these partnerships to deliver even greater customer success, and advance Conversational AI revolution to a new phase.N/A
    Pricing
    Five9 Intelligent Virtual AgentHaptik
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Five9 Intelligent Virtual AgentHaptik
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    User Ratings
    Five9 Intelligent Virtual AgentHaptik
    Likelihood to Recommend
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Five9 Intelligent Virtual AgentHaptik
    Likelihood to Recommend
    Five9
    It works great in the pre-qualify area
    Incentivized
    Read full review
    Haptik
    No answers on this topic
    Pros
    Five9
    • Recording
    • Queue Management
    • Reporting
    • Insights
    Incentivized
    Read full review
    Haptik
    No answers on this topic
    Cons
    Five9
    • more training would be good
    • documentation and case study materia;
    Incentivized
    Read full review
    Haptik
    No answers on this topic
    Usability
    Five9
    Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
    Incentivized
    Read full review
    Haptik
    No answers on this topic
    Alternatives Considered
    Five9
    It does an excellent cost-effective job
    Incentivized
    Read full review
    Haptik
    No answers on this topic
    Return on Investment
    Five9
    • increase in ROI
    • increase in Client Satisfaction
    • increase in Productivity
    Incentivized
    Read full review
    Haptik
    No answers on this topic
    ScreenShots

    Haptik Screenshots

    Screenshot of Get real-time chat disposition trends, scrutinize abandoned chats & set custom auto-response for offline hours & delaysScreenshot of Empower your live agents with all the information they need to answer customer queries more efficiently - without the need to toggle between multiple systems. Easily access user details, notes, and previous conversation history to contextually solve queries and personalize customer conversations on the go!Screenshot of Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycleScreenshot of Accelerate go-to-market with Haptik’s drag & drop visual builder that includes 100+ pre-built, domain-specific Smart Skills designed for the most common use cases for your industry.Screenshot of Get in-depth insights into how users interact with your IVAs, identify problem areas or features that can be improved and also collect first-hand user feedback about your IVA experience in real-time.Screenshot of Smart Funnel helps us track the effectiveness of the bot by tracking the completion rates and identifying the drop off points in order to make changes to the bot design or flow to ensure users are getting a resolution