TrustRadius

Five9 Intelligent Virtual Agent vs. Thena AI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 8.6 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Thena AI
Score 0.0 out of 10
N/A
Thena is an AI support platform built for B2B teams that operate across Slack, Microsoft Teams, email, Discord, and web chat. Thena AI automatically detects support tickets, creates structured tickets, and routes them to the right teams using smart tagging and custom workflows. Teams can ask questions in plain English like “Which accounts have open escalations?” and get real-time insights instantly, without leaving their daily tools. The platform centralizes all customer…N/A
Pricing
Five9 Intelligent Virtual AgentThena AI
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentThena AI
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentThena AI
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Five9 Intelligent Virtual AgentThena AI
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User Ratings
Five9 Intelligent Virtual AgentThena AI
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Five9 Intelligent Virtual AgentThena AI
Likelihood to Recommend
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
Read full review
Thena
No answers on this topic
Pros
Five9
  • Recording
  • Queue Management
  • Reporting
  • Insights
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Thena
No answers on this topic
Cons
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
Thena
No answers on this topic
Usability
Five9
Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Thena
No answers on this topic
Alternatives Considered
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
Thena
No answers on this topic
Return on Investment
Five9
  • increase in ROI
  • increase in Client Satisfaction
  • increase in Productivity
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Thena
No answers on this topic
ScreenShots