Five9 vs. Five9 WFO
Five9 vs. Five9 WFO
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A |
Five9 | Five9 WFO | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | Five9 WFO | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Five9 | Five9 WFO | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Five9 | Five9 WFO | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | Five9 WFO | |
---|---|---|
Likelihood to Recommend | 8.4 (36 ratings) | - (0 ratings) |
Support Rating | 8.0 (8 ratings) | - (0 ratings) |
Five9 | Five9 WFO | |
---|---|---|
Likelihood to Recommend | Five9 | Five9 No answers on this topic |
Pros | Five9 | Five9 No answers on this topic |
Cons | Five9 | Five9 No answers on this topic |
Support Rating | Five9 | Five9 No answers on this topic |
Alternatives Considered | Five9 | Five9 No answers on this topic |
Return on Investment | Five9 | Five9 No answers on this topic |
ScreenShots | Five9 Screenshots |