Five9 vs Glia (formerly Salemove)

Likelihood to Recommend

Well suited:Environments that don't require texting, and where users are highly technical and able to troubleshoot on your own. We've found that we need an internal tools manager AND an expert on each sales/support team to successfully onboard new team members and ensure current team members know how to use the tool.Not well-suited

Organizations that rely on texting.
Organizations with low tech literacy on their teams.
Organizations with little ability to manage tools like this.

Read full review

Verified User

Director in Quality Assurance

Higher Education Company, 201-500 employees

View all 25 answers on this topic

It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.

Read full review

Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

View all 2 answers on this topic

Feature Rating Comparison

Five9

Glia (formerly Salemove)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Predictive dialing

Call tracking

Multichannel integration

CRM software integration

Five9

Glia (formerly Salemove)

Inbound call routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Pros

Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
Security- We do not have to worry about security.
Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.

Read full review

Matt Zemon

President & CEO

BernardOutsourcing/Offshoring, 501-1000 employees

View all 25 answers on this topic

The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
SaleMove is always looking for creative new ideas to help provide additional value to our customers.

Read full review

Verified User

Project Manager in Customer Service

Insurance Company, 10,001+ employees

View all 2 answers on this topic

Cons

Java based desktop application is a pain to keep updated.
The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
The help center for documentation isn't well organized and the documentation needs substantial editing.

Read full review

Ariana Thompson

Support Improvement Manager

OrderUpFood & Beverages, 51-200 employees

View all 25 answers on this topic

Lack of SMS integration.
The development required for integration into custom CRMs.
Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.

Read full review

Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

View all 2 answers on this topic

Support Rating

Five9 8.2

Based on 12 answers

Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.

Read full review

Verified User

General Manager in Customer Service

Consumer Electronics Company, 51-200 employees

View all 12 answers on this topic

Glia (formerly Salemove) 8.2

Based on 1 answer

This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.

Read full review

Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

View all 1 answers on this topic

Alternatives Considered

While we use Invoca and LeadsPedia for more granular tracking and data, Five9 has always sort of been the end all be all. If it's in Five9, it's pretty concrete that the info in Five9 is the correct information. It doesn't matter which campaign a call came through, if it came through at all, it will be seen in Five9.

Read full review

Verified User

Strategist in Marketing

Security & Investigations Company, 5001-10,000 employees

View all 25 answers on this topic

The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.

Read full review

Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

View all 2 answers on this topic

Return on Investment

We are able to contact more clients on a daily basis
We are able to record and monitor phone calls for quality assurance
We are able to measure all KPI's for agent performance
The Do Not Call list is incredibly easy to add and remove clients

Read full review

Shanna Kostopulos

Paralegal/Supervisor

Summit ConversionsLegal Services, 11-50 employees

View all 25 answers on this topic

We have seen NPS results increase since using SaleMove

Read full review

Verified User

Project Manager in Customer Service

Insurance Company, 10,001+ employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Five9 Editions & Modules

Edition

Core	Contact sales team¹
Premium	Contact sales team¹
Optimum	Contact sales team¹
Ultimate	Contact sales team¹

Contact sales team

Additional Pricing Details

Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Glia (formerly Salemove) Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Five9

Glia (formerly Salemove)

Five9

Glia (formerly Salemove)

Five9

Glia (formerly Salemove)

Likelihood to Recommend

Five9

Glia (formerly Salemove)

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Predictive dialing

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Pros

Five9

Glia (formerly Salemove)

Cons

Five9

Glia (formerly Salemove)

Support Rating

Five9

Glia (formerly Salemove)

Alternatives Considered

Five9

Glia (formerly Salemove)

Return on Investment

Five9

Glia (formerly Salemove)

Screenshots

Five9

Glia (formerly Salemove)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Five9 Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Glia (formerly Salemove) Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison