What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
86 Ratings
2 Ratings

Five9

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
86 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Contact Center Software

    8.0

    Five9

    80%

    Glia

    Feature Set Not Supported
    N/A
    Five9 ranks higher in 13/13 features

    Agent dashboard

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Validate callers

    8.3
    83%
    11 Ratings
    N/A
    0 Ratings

    Outbound response

    7.9
    79%
    11 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.1
    81%
    10 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.0
    80%
    10 Ratings
    N/A
    0 Ratings

    Predictive dialing

    8.5
    85%
    9 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.1
    81%
    9 Ratings
    N/A
    0 Ratings

    REST APIs

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Call scripts

    7.3
    73%
    9 Ratings
    N/A
    0 Ratings

    Call tracking

    7.4
    74%
    12 Ratings
    N/A
    0 Ratings

    Multichannel integration

    7.9
    79%
    10 Ratings
    N/A
    0 Ratings

    CRM software integration

    8.0
    80%
    10 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    7.6

    Five9

    76%

    Glia

    Feature Set Not Supported
    N/A
    Five9 ranks higher in 8/8 features

    Inbound call routing

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.3
    83%
    7 Ratings
    N/A
    0 Ratings

    Recording

    6.8
    68%
    11 Ratings
    N/A
    0 Ratings

    Quality management

    7.6
    76%
    20 Ratings
    N/A
    0 Ratings

    Call analytics

    7.5
    75%
    12 Ratings
    N/A
    0 Ratings

    Historical reporting

    7.0
    70%
    11 Ratings
    N/A
    0 Ratings

    Live reporting

    8.3
    83%
    10 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    7.7
    77%
    10 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Glia is rated higher in 1 area: Likelihood to Recommend
    • Five9 and Glia are tied in 1 area: Support Rating

    Likelihood to Recommend

    7.9

    Five9

    79%
    36 Ratings
    8.2

    Glia

    82%
    2 Ratings

    Support Rating

    8.2

    Five9

    82%
    12 Ratings
    8.2

    Glia

    82%
    2 Ratings

    Likelihood to Recommend

    Five9

    Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
    Read full review

    Glia

    It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
    Read full review

    Pros

    Five9

    • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
    • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
    • You can customize the call dispositions / call labels to match what's used in your CRM.
    Read full review

    Glia

    • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
    • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
    Read full review

    Cons

    Five9

    • Java based desktop application is a pain to keep updated.
    • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
    • The help center for documentation isn't well organized and the documentation needs substantial editing.
    Read full review

    Glia

    • Lack of SMS integration.
    • The development required for integration into custom CRMs.
    • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
    Read full review

    Pricing Details

    Five9

    Starting Price

    $0 Contact sales team

    Editions & Modules

    Five9 editions and modules pricing
    EditionModules
    CoreContact sales team1
    PremiumContact sales team2
    OptimumContact sales team3
    UltimateContact sales team4

    Footnotes

    1. Contact sales team
    2. Contact sales team
    3. Contact sales team
    4. Contact sales team

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

    Glia

    Starting Price

    Editions & Modules

    Glia editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Five9

      Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
      Read full review

      Glia

      This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
      Read full review

      Alternatives Considered

      Five9

      Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
      Read full review

      Glia

      The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
      Read full review

      Return on Investment

      Five9

      • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
      • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
      • Cost savings: Five9 requires significantly less management than our previous solutions.
      Read full review

      Glia

      • We have seen NPS results increase since using SaleMove
      Read full review

      Screenshots

      Add comparison