Five9 vs. Glia
Five9 vs. Glia
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month | |
Glia | Enterprise companies (1,001+ employees) | Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers -… | N/A |
Five9 | Glia | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | Glia |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | Glia | |
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Small Businesses | CloudTalk Score 8.3 out of 10 | Sogolytics Score 9.0 out of 10 |
Medium-sized Companies | CloudTalk Score 8.3 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Bright Pattern Contact Center Score 9.0 out of 10 | Verint Voice of the Customer Score 9.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | Glia | |
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Likelihood to Recommend | 8.4 (42 ratings) | 8.2 (2 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 8.1 (6 ratings) | - (0 ratings) |
Availability | 9.0 (1 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (9 ratings) | 8.2 (1 ratings) |
Online Training | 10.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Configurability | 9.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Professional Services | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
Five9 | Glia | |
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Likelihood to Recommend | ![]() Five9
| Glia
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Pros | ![]() Five9
| Glia
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Cons | ![]() Five9
| Glia
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Likelihood to Renew | ![]() Five9
| Glia No answers on this topic |
Usability | ![]() Five9
| Glia No answers on this topic |
Reliability and Availability | ![]() Five9
| Glia No answers on this topic |
Performance | ![]() Five9
| Glia No answers on this topic |
Support Rating | ![]() Five9
| Glia
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Online Training | ![]() Five9
| Glia No answers on this topic |
Implementation Rating | ![]() Five9
| Glia No answers on this topic |
Alternatives Considered | ![]() Five9
| Glia
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Contract Terms and Pricing Model | ![]() Five9
| Glia No answers on this topic |
Scalability | ![]() Five9
| Glia No answers on this topic |
Professional Services | ![]() Five9
| Glia No answers on this topic |
Return on Investment | ![]() Five9
| Glia
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ScreenShots | Five9 Screenshots | Glia Screenshots |