Five9 vs. Sembly.AI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9
Score 8.0 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Sembly.AI
Score 9.0 out of 10
N/A
Sembly (formerly Powow) is a SaaS platform from the company of the same name in New York City, that helps to make meetings more effective by using proprietary AI algorithms to transcribe and analyze meetings, transforming them into actionable insights.
$0
per month per user
Pricing
Five9Sembly.AI
Editions & Modules
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Sembly Personal
$0
per month per user
Sembly Professional
$10
per month per user
Sembly Team
$20
per month per user
Offerings
Pricing Offerings
Five9Sembly.AI
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricingAdditional per meeting hour costs.
More Pricing Information
Features
Five9Sembly.AI
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Five9
8.5
14 Ratings
2% above category average
Sembly.AI
-
Ratings
Agent dashboard8.314 Ratings00 Ratings
Validate callers8.013 Ratings00 Ratings
Outbound response8.312 Ratings00 Ratings
Call forwarding8.810 Ratings00 Ratings
Click-to-call (CTC)9.210 Ratings00 Ratings
Warm transfer8.612 Ratings00 Ratings
Predictive dialing9.811 Ratings00 Ratings
Interactive voice response9.610 Ratings00 Ratings
REST APIs8.69 Ratings00 Ratings
Call scripts6.011 Ratings00 Ratings
Call tracking8.814 Ratings00 Ratings
Multichannel integration7.413 Ratings00 Ratings
CRM software integration8.813 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Five9
8.5
23 Ratings
3% above category average
Sembly.AI
-
Ratings
Inbound call routing8.812 Ratings00 Ratings
Omnichannel inbound routing7.710 Ratings00 Ratings
Recording8.813 Ratings00 Ratings
Quality management7.723 Ratings00 Ratings
Call analytics9.413 Ratings00 Ratings
Historical reporting8.314 Ratings00 Ratings
Live reporting8.312 Ratings00 Ratings
Customer interaction analytics9.111 Ratings00 Ratings
Best Alternatives
Five9Sembly.AI
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
Dragon Speech Recognition
Dragon Speech Recognition
Score 8.9 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10

No answers on this topic

Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Verint Speech Analytics
Verint Speech Analytics
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9Sembly.AI
Likelihood to Recommend
7.4
(38 ratings)
9.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(9 ratings)
-
(0 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
9.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
Professional Services
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Five9Sembly.AI
Likelihood to Recommend
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
Read full review
Powow AI
Powow is well suited for meetings, multi-meetings, and having everyone in the team involved. It simplifies the process of decision-making and any process within our business that needs multiple people working at the same time. It allows people to focus on the meeting instead of taking notes as Powow uses audio transcription to create summaries about everything said. It also allows getting relevant insights and analytics that are really helpful for the business. In my own case, being a fashion and design store requires hand on meetings and work that can't be done thru the internet. Also, for very important meetings or information, you can't really rely on the transcripts as they are not perfect. Even though Powow is relatively new, it has mainly positive aspects.
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Pros
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Powow AI
  • It facilitates the communication among people within our business.
  • Includes the option to have multi-meetings.
  • Provides a transcript of everything said during the meeting.
  • Provides summaries for easy recap and follow up.
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Cons
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Powow AI
  • As it is a new platform, some functions can be pretty basic.
  • The summarizing notes are not always perfect, this could be improved.
  • Navigation around the platform is not as intuitive as it could be for new users.
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Likelihood to Renew
Five9
Robust product, great reliability and support.
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Powow AI
No answers on this topic
Usability
Five9
UI is very user friendly and intuitive. Updates are implemented immediately.
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Powow AI
No answers on this topic
Reliability and Availability
Five9
We have had minimal downtime due to system outages since it was implemented.
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Powow AI
No answers on this topic
Performance
Five9
The system's performance is great. Page loads quickly. Reports are generated quickly and sent to our email or FTP. The integration did not impact the performance of our other applications. We have not seen any drop in the performance of either applications since we performed the integration.
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Powow AI
No answers on this topic
Support Rating
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Powow AI
No answers on this topic
Online Training
Five9
I took the certification course for administrator and also received some tips while working with the developer during implementation. The UI was very intuitive, so I was able to figure out how things worked when I configured the users, skills, campaigns, IVR scripts. I worked with the Five9 AI team to beta test Agent Assist.
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Powow AI
No answers on this topic
Implementation Rating
Five9
The implementation team that was assigned to us was great. The project manager was very helpful and managed the timeline very efficiently. The developer was very helpful and provided insights while helping us configure the system.
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Powow AI
No answers on this topic
Alternatives Considered
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Powow AI
Even though all of the mentioned platforms are helpful for meetings and teamwork, Powow is so much better. First, it allows multi-meetings, facilitating the job of the managers and heads of every team to be involved in all the work done. Also, it has audio transcripts that avoid the need for note-taking, making people pay full attention to the meeting. Provides as well insights and analysis related to the business and meeting content that are really helpful for the business. The AI component to extract patterns and sentiments across multiple meetings is a huge tool for managers and heads of teams to identify key issues and mitigate risks.
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Contract Terms and Pricing Model
Five9
We do annual renewals and it's concurrent licensing which is great.
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Powow AI
No answers on this topic
Scalability
Five9
It was very easy to add additional licenses. Once we placed the order, it was activated the following day. Since it's web-based, it's very quick to deploy across multiple sites.
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Powow AI
No answers on this topic
Professional Services
Five9
Five9 Professional Services team is very knowledgeable and efficient. I worked with them during implementation and during beta testing for Five9 Agent Assist and Ai Insights.
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Powow AI
No answers on this topic
Return on Investment
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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Powow AI
  • Reduced the design thinking and design process time in half as it helped with team communication.
  • Allowed to start multiple projects during the year.
  • Gave helpful insights that allowed the business to increase customer satisfaction and sales.
  • Cut costs on physical offices as 90% of the job is done remotely.
Read full review
ScreenShots

Five9 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Sembly.AI Screenshots

Screenshot of Meeting summary (Glance View)Screenshot of AI-powered Key Points like actions, issues, risks, events and requirementsScreenshot of Cross- and in-meeting search and sharingScreenshot of AI-generated Summaries with Action ItemsScreenshot of Automatic Meeting Minutes