Five9 WFO vs. Genesys Multicloud CX (discontinued)
Five9 WFO vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
Five9 WFO | Genesys Multicloud CX (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Five9 WFO | Genesys Multicloud CX (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Five9 WFO | Genesys Multicloud CX (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 WFO | Genesys Multicloud CX (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 WFO | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.1 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
Five9 WFO | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | Five9 No answers on this topic | Discontinued Products |
Pros | Five9 No answers on this topic | Discontinued Products |
Cons | Five9 No answers on this topic | Discontinued Products |
Likelihood to Renew | Five9 No answers on this topic | Discontinued Products |
Usability | Five9 No answers on this topic | Discontinued Products |
Reliability and Availability | Five9 No answers on this topic | Discontinued Products |
Performance | Five9 No answers on this topic | Discontinued Products |
Support Rating | Five9 No answers on this topic | Discontinued Products |
In-Person Training | Five9 No answers on this topic | Discontinued Products |
Online Training | Five9 No answers on this topic | Discontinued Products |
Implementation Rating | Five9 No answers on this topic | Discontinued Products |
Alternatives Considered | Five9 No answers on this topic | Discontinued Products |
Scalability | Five9 No answers on this topic | Discontinued Products |
Return on Investment | Five9 No answers on this topic | Discontinued Products |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |