Fleet Complete vs. WorkWave Route Manager

Fleet Complete is a great software with a great build. I would just like to see them update some of the features. The desktop version is a big item that really could use an update. They also need to set up an alert system that will notify you when a tracker stops working. Other than that, it is an easy to use system. The trackers are easy to install and there are numerous reports that you are able to pull on demand. Great for IFTA tracking!

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WorkWave Route Manager is good for companies that are planning routes with multiple stops and multiple trucks. If your company is using whole truckloads to single locations, then WorkWave is not as helpful.

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• Affordable.
• Includes a lot of added benefits such as BigRoad.

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• The variability of the routes.
• Able to put constraints on loads so we aren't overweight.
• Be able to let customer know approximate delivery time.

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• Desktop version is very outdated. Needs to be created to work with Macs as well.
• The trackers will stop working without notifying you. Would be nice if there was an alert when they were getting low or not reporting.

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• Historic export of orders.

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Sometimes it can take days to get through to support. It is also an inconvenience when you have to get a device replaced. First you have to call them to troubleshoot the device. Then they have to create the order, which then takes about another month to get to you. This leaves you with over a month without a working device. They do not credit you for this downtime either.

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Fleet Complete works ten times better than Teletrac did. We utilized Teletrac for 3 years, and for a good two of those years, half of our devices would not work. It was a nightmare to try to get them replaced also.

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The other programs we tried were for UPS that had constant routes. They didn't work for us and were not very user-friendly.

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• Peace of mind when it comes to hanging assets.
• We have saved a lot of time when trying to calculate IFTA each quarter.

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• Reduced miles driven.
• Improved customer communication.

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