flexEngage vs. Mailchimp Transactional Email (Mandrill)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
flexEngage
Score 7.3 out of 10
N/A
The flexEngage, now from Klarna, is a digital receipt solution that helps brands to increase brand loyalty, start the next purchase and create a seamless experience for users and their customers. With flexEngage's network of integrations, digital receipts can include loyalty incentives, product recommendations and promotions, and shopper surveys.
$0
Mailchimp Transactional Email (Mandrill)
Score 7.4 out of 10
N/A
Mailchimp Transactional Email (formerly Mandrill) is designed to allow users to deliver fast, personalized transactional emails using API or SMTP.
$0
per month
Pricing
flexEngageMailchimp Transactional Email (Mandrill)
Editions & Modules
Essential
0*
Pro
Contact Us
Enterprise
Contact Us
Free
$0
per month
Essentials
$13
per month
Standard
$20
per month
Premium
$350
per month
Offerings
Pricing Offerings
flexEngageMailchimp Transactional Email (Mandrill)
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
flexEngageMailchimp Transactional Email (Mandrill)
Best Alternatives
flexEngageMailchimp Transactional Email (Mandrill)
Small Businesses
Mailjet
Mailjet
Score 8.2 out of 10
Mailjet
Mailjet
Score 8.2 out of 10
Medium-sized Companies
Mailjet
Mailjet
Score 8.2 out of 10
Mailjet
Mailjet
Score 8.2 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
flexEngageMailchimp Transactional Email (Mandrill)
Likelihood to Recommend
7.3
(1 ratings)
9.0
(16 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
6.7
(2 ratings)
User Testimonials
flexEngageMailchimp Transactional Email (Mandrill)
Likelihood to Recommend
Klarna
I don't work with the CRM team but I do know that they use flexEngage to track click-through rates associated with the advertising of promotions, gifts with purchase, BOPUS, etc. There's definitely a lot less information to be had from a point of sale point of view because the transaction originates there. I know it's been a great benefit to us and our customers.
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Intuit
Any system that requires transactional email message functionality as an external service. The benefits of a well managed and vetted server to maintain reputation as well as being reliability is well worth the effort needed to integrate towards the API specs
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Pros
Klarna
  • The partnership and communication with us have just been amazing.
  • They respond to change requests very quickly and turnaround time is minimal.
  • Most importantly, the resulting e-receipts look great!
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Intuit
  • Mandrill is extremely reliable. We switched from using a platform that was very hit-or-miss, but we never had a single deliverability issue with Mandrill's transactional API. Every email was sent reliably and quickly.
  • Mandrill's reporting and debugging features made it easy to ensure that all our messages were getting delivered to the right place in a timely manner. In fact, Mandrill's tools were so robust that we used it as an end-around way of debugging another failing service we were using.
  • Mandrill is a very affordable add-on to an existing MailChimp account. Adding an extra layer of reliability was a no-brainer, and made the cost essentially negligible to our organization.
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Cons
Klarna
No answers on this topic
Intuit
  • The rate-limit system can be troubling. If you are switching providers and already have a large e-mail volume, you're going to want to transition slowly. The per-hour send limits are initially very low, and if you have any deliverability or complaint hiccups, they will plummet quickly. The Mandrill support staff is very helpful in this area - they will not (and claim that they can not) manipulate send limits for any account at any time for any reason.
  • Billing is combined in with a paid MailChimp subscription, which didn't used to be the case.
  • No free tier.
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Usability
Klarna
No answers on this topic
Intuit
It did the job for us and we were happy with the delivery rates of the email, analytics and customisation available while integrating it within our platform.
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Support Rating
Klarna
No answers on this topic
Intuit
I haven't personally reached out to their support team, but the feedback I've heard from our tech support and engineering teams have been that their response to questions has often been they either are unsure or that Mandrill is what it is. For example, when our customers weren't able to see opens and clicks for all emails sent, and we reached out to their support, the response was it is what it is, and they'll send a notification to our app if they can.
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Alternatives Considered
Klarna
No answers on this topic
Intuit
So we actually work with clients across all of the platforms listed above, but Mandrill has a huge ease of use bonus in its favor, especially when working with clients who are setting up a Cart Recovery style marketing campaign for the first time or are looking for a bit of a fire-and-forget setup. With more sophisticated clients (on the scale of global ecommerce companies), who have a larger subscriber/customer base and in-house design teams, we find that Mandrill usually isn't enough
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Return on Investment
Klarna
  • None of that info is available to me at this point.
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Intuit
  • It helped us to grow our customer database substantially in the last quarter.
  • Last week we reached 62% customer engagement in our campaign. This is very good customer engagement for our projects.
  • In the last quarter we achieved our target by 135%.
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ScreenShots

flexEngage Screenshots

Screenshot of Pro Digital ReceiptScreenshot of Enterprise Digital ReceiptScreenshot of Essential Digital Receipt