Flowroute, acquired by Intrado in 2019 and then by BCM One in 2022 is a SIP Trunking solution designed to make it easy to connect an existing PBX system or an analog/digital telephone adapter in a few simple steps. Customers can scale up or down with unlimited call capacity, while only paying for the minutes that are used. E911 is available as an add-on.
$0.01
Per Minute
Lumen Next-Gen Voice
Score6.2 out of 10
N/A
Lumen Next-Gen Voice offers cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Lumen Next-Generation Voice Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage the company's network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. Calls supported: Enterprise Long…
$8
per month (12-month term required) per concurrent call path
Pricing
Flowroute
Lumen Next-Gen Voice
Editions & Modules
Domestic Inbound
$0.005
Per Minute
Lumen Cloud Voice - Essentials
starting at $11.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Plus
starting at $17.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Premium
starting at $22.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Cloud Voice - Specialty Lines
starting at $47.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Voice Complete (SIP Trunking)
starting at $8
per month (12-month term required) per concurrent call path
Offerings
Pricing Offerings
Flowroute
Lumen Next-Gen Voice
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Next‑Generation 9‑1‑1 available as an add-on (custom pricing).
More Pricing Information
Community Pulse
Flowroute
Lumen Next-Gen Voice
Considered Both Products
BCM One
No answer on this topic
Lumen Technologies
Verified User
Chose Lumen Next-Gen Voice
In terms of comparisons between CenturyLink Enterprises Voice SIP and Flowroute would be the display and formats. In my opinion, CenturyLink has an easier format and can make a difference when it comes to inbound and outbound calls. Of course, every company has its pros and …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Works perfectly if you're using a DIY SIP VoIP system. Our phones were powered by Asterisk with Flowroute handling all of the actual SIP traffic. No issues whatsoever.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP. I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK circuits along with a hardware upgrade of the managed PE routers in each location. We also decided to implement RingCentral in one of our very small international branches but the lack of features is problematic. We still have T1 service in our other international branches but are looking to go full cloud SaaS PBX there, likely through Microsoft Teams, which we already use for messaging. There are some complexities, as we can't port our numbers directly yet and need to set up an additional CUBE router for SIP. Eventually we hope to get to fully SaaS via Teams.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
