What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 9.6 out of 100
2 Ratings
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Score 9.6 out of 100

Feature Set Ratings

  • OnSIP ranks higher in 1 feature set: Call Management

Cloud PBX

8.9

FluentCloud

89%

OnSIP

Feature Set Not Supported
N/A
FluentCloud ranks higher in 5/5 features

Hosted PBX

9.0
90%
1 Rating
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
1 Rating
N/A
0 Ratings

User templates

10.0
100%
1 Rating
N/A
0 Ratings

Call reports

7.8
78%
2 Ratings
N/A
0 Ratings

Directory of employee names

8.7
87%
2 Ratings
N/A
0 Ratings

Call Management

8.4

FluentCloud

84%
9.5

OnSIP

95%
OnSIP ranks higher in 4/5 features

Answering rules

5.6
56%
2 Ratings
8.0
80%
1 Rating

Call recording

9.6
96%
2 Ratings
N/A
0 Ratings

Call park

6.9
69%
2 Ratings
10.0
100%
1 Rating

Call screening

10.0
100%
1 Rating
10.0
100%
1 Rating

Message alerts

10.0
100%
2 Ratings
10.0
100%
1 Rating

VoIP system collaboration

7.0

FluentCloud

70%

OnSIP

Feature Set Not Supported
N/A
FluentCloud ranks higher in 1/1 features

Audio conferencing

7.0
70%
1 Rating
N/A
0 Ratings

Mobile apps

5.0

FluentCloud

50%

OnSIP

Feature Set Not Supported
N/A
FluentCloud ranks higher in 2/2 features

Mobile app for iOS

5.0
50%
1 Rating
N/A
0 Ratings

Mobile app for Android

5.0
50%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • OnSIP is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

FluentCloud

96%
2 Ratings
10.0

OnSIP

100%
1 Rating

Likelihood to Renew

10.0

FluentCloud

100%
1 Rating

OnSIP

N/A
0 Ratings

Likelihood to Recommend

FluentStream Technologies

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Read full review

Intrado (formerly West Corporation)

I think OnSIP is well suited to be used in any organization that has a stable, reliable internet connection. The service is top notch and I haven't found a competitor that can beat the service. I've recommended the service to other manufacturing businesses and churches. The organizations that have switched have been extremely pleased with the service.
Read full review

Pros

FluentStream Technologies

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
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Intrado (formerly West Corporation)

  • Customer service
  • Value pricing
  • Ease of use
Read full review

Cons

FluentStream Technologies

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Read full review

Intrado (formerly West Corporation)

  • Accept more phone brands/models
  • Make your website easier to use
  • Make provisioning a new phone easier
Read full review

Pricing Details

FluentCloud

Starting Price

$20 per user per month

Editions & Modules

FluentCloud editions and modules pricing
EditionModules
Essential$20.001
Advanced$30.002
Complete$45.003

Footnotes

  1. per user per month
  2. per user per month
  3. per user per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

OnSIP

Starting Price

Editions & Modules

OnSIP editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    FluentStream Technologies

    At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
    Read full review

    Intrado (formerly West Corporation)

    No answers on this topic

    Alternatives Considered

    FluentStream Technologies

    I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
    Read full review

    Intrado (formerly West Corporation)

    We have found OnSIP to be just as good if not better than any of the other services we have researched or used. Once again, the value of OnSIP is unbelievable. Our rates at this organization are less than half of what the competitors were charging. I don't see us changing anytime soon.
    Read full review

    Return on Investment

    FluentStream Technologies

    • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
    • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
    Read full review

    Intrado (formerly West Corporation)

    • It has reduced our telecom expenses drastically.
    Read full review

    Screenshots

    Add comparison