FocusPoint eCommerce vs. Sana Commerce Cloud

I think FocusPoint eCommerce is an excellent fit for any wholesale business with simple or complex sales processes, inside and/or outside sales teams, and SAP integration. It's not just an eCommerce platform for us. It is an extension of SAP that allows us to do all front-end sales in one place using real-time inventory. They have been a perfect fit for us!

Its suited more for B2B-focused or mid-size companies that want to have a more robust platform for their eCommerce and don't want to invest that much (like the case of Magento and other big names). If you want to make constant UX and design enhancements and tests, you'll have a couple of headaches. It's not that bad but; you wont be able to do it all without customizing and spending good money on it.

Incentivized

• Quote Workflow--pretty simple and easy to understand and implement
• Easy-to-learn admin tools
• Very flexible/customizable initial configuration

Incentivized

• The service could be much better. It's expensive and hard to monitor because they only check cases twice a week (if you don't have a pre-plan).
• The language and different time schedules have been an issue for tech problems. They're in Holland and Ukraine and we're in Mexico, and is really hard to find developers who know the platform to hire as an extra resource.
• You can't import SKUS to populate a landing page programmatically.

Incentivized

The function of our site was built on what we needed for our business, which makes the usability much easier on our administrative employees, sales reps, and customers. It also helps when you can reach out to anyone at FocusPoint eCommerce and they guide you through any challenge that you encounter!

Sana Commerce is not as robust, flexible (or expensive) as Magento but is better (and more expensive) than Shopify. It is well balanced and you can customize according to your clients' needs. They are constantly upgrading their platform so you can keep your eCommerce up to date, but you must consider an extra cost to adapt it to the latest version.

Incentivized

• FocusPoint eCommerce has had a significant impact on our internal/administrative day-to-day operations. With the integration of SAP and implementing custom workflows, our processes in the warehouse, accounting, customer service, and sales departments are more efficient and streamlined. A conservative estimate is that we've reduced administrative labor by approximately 8–10 hours per week! As an operations manager, this has made my work days less stressful and our employees happy.

• The ROI was 18% more than expected
• Our traffic has increased by 250%
• Some of our clients think our site is too complex

Incentivized