B2B features and flexible customization
July 23, 2021

B2B features and flexible customization

Esteban Delgado | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sana Commerce

Sana Commerce is one of the best B2B platforms. Its widgets and modules allow you to customize business workflows for your clients to receive an official quote before placing the order, so they can run their internal process and without any of your employees' time invested.

The good: flexible and customized solutions, B2B features, and easy-to-learn admin.
The bad: the service is not that flexible and pretty expensive if you want to revert any of the customizations made before.

  • Quote Workflow--pretty simple and easy to understand and implement
  • Easy-to-learn admin tools
  • Very flexible/customizable initial configuration
  • The service could be much better. It's expensive and hard to monitor because they only check cases twice a week (if you don't have a pre-plan).
  • The language and different time schedules have been an issue for tech problems. They're in Holland and Ukraine and we're in Mexico, and is really hard to find developers who know the platform to hire as an extra resource.
  • You can't import SKUS to populate a landing page programmatically.
  • The ROI was 18% more than expected
  • Our traffic has increased by 250%
  • Some of our clients think our site is too complex
Sana Commerce is not as robust, flexible (or expensive) as Magento but is better (and more expensive) than Shopify. It is well balanced and you can customize according to your clients' needs.

They are constantly upgrading their platform so you can keep your eCommerce up to date, but you must consider an extra cost to adapt it to the latest version.

Do you think Sana Commerce Cloud delivers good value for the price?

Yes

Are you happy with Sana Commerce Cloud's feature set?

Yes

Did Sana Commerce Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sana Commerce Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Sana Commerce Cloud again?

Yes

Its suited more for B2B-focused or mid-size companies that want to have a more robust platform for their eCommerce and don't want to invest that much (like the case of Magento and other big names).

If you want to make constant UX and design enhancements and tests, you'll have a couple of headaches. It's not that bad but; you wont be able to do it all without customizing and spending good money on it.

Sana Commerce Cloud Feature Ratings

Product catalog & listings
7
Product management
8
Bulk product upload
7
Branding
8
Mobile storefront
8
Product variations
Not Rated
Website integration
6
Visual customization
7
CMS
8
Abandoned cart recovery
Not Rated
Checkout user experience
7
eCommerce security
8
Promotions & discounts
8
Personalized recommendations
7
SEO
8
Multi-site management
Not Rated
Order processing
8
Inventory management
9
Shipping
8
Custom functionality
9