FollowUp.cc vs. Sugar Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FollowUp.cc
Score 4.0 out of 10
N/A
FollowUp.cc is a Gmail plugin that helps salespeople close more deals, build deeper relationships, and save more time with open tracking, send later, reminders and more. The Starter package costs $25 per user per month, and includes basic features like reminders, auto follow-ups, response detection, a calendar feed and Google Calendar integration, attachment support, as well as some Chrome extension features like send later and email snoozing. The Enterprise Sales package includes Dropbox…N/A
Sugar Connect
Score 6.2 out of 10
Small Businesses (1-50 employees)
SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data.N/A
Pricing
FollowUp.ccSugar Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
FollowUp.ccSugar Connect
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FollowUp.ccSugar Connect
Top Pros
Top Cons
Best Alternatives
FollowUp.ccSugar Connect
Small Businesses
Mailtrack
Mailtrack
Score 8.2 out of 10
Mailtrack
Mailtrack
Score 8.2 out of 10
Medium-sized Companies
Mailtrack
Mailtrack
Score 8.2 out of 10
Mailtrack
Mailtrack
Score 8.2 out of 10
Enterprises
Groove, a Clari company
Groove, a Clari company
Score 8.6 out of 10
Groove, a Clari company
Groove, a Clari company
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FollowUp.ccSugar Connect
Likelihood to Recommend
4.0
(1 ratings)
7.0
(2 ratings)
User Testimonials
FollowUp.ccSugar Connect
Likelihood to Recommend
FollowUp.cc
FollowUp works great for lead follow-up, as well as for colleague followup, and you can't forget about client followup, it is all great when you need a record or a reminder for any email that you send or one that you just do not want to worry about right now but still need to respond to.
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SugarCRM
It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
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Pros
FollowUp.cc
  • Quick and easy to use while in your email inbox
  • You do not have to go outside of your current solution to implement it
  • It was a very easy plug in to get started and working
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SugarCRM
  • Makes saving emails in SugarCRM really easy
  • Flexible as to which types of records you can save to
  • Accurate reporting on opens and clicks
  • Easily add new records to SugarCRM from Gmail inbox
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Cons
FollowUp.cc
  • It is a bit costly for what I get out of it
  • It is kind of spammy during trial
  • Changes the look of your inbox too much
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SugarCRM
  • The payment plan that Collabspot provides does not have many advantages over the free plan.
  • The scores do not reflect the true assessment towards clients and candidates.
  • Mail templates have an outdated design.
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Alternatives Considered
FollowUp.cc
This is the only product of this type that I have tried due to it being the best on the market for this type of thing
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SugarCRM
Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
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Return on Investment
FollowUp.cc
  • It was a waste of time to get to know
  • It was hard to implement inside my current processes
  • No way the office would have liked it
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SugarCRM
  • The staff that enters is of guaranteed quality.
  • Customers can respond to our requests quickly.
  • The staff of the administration is much more committed to their work.
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ScreenShots

Sugar Connect Screenshots

Screenshot of Salesforce in Gmail SidebarScreenshot of Sugar CRM in Gmail SidebarScreenshot of Email TemplatesScreenshot of Sales Reporting and AnalyticsScreenshot of Email Reminders