Likelihood to Recommend If you are looking for a smaller network/security team, the ease and low complexity create an easy to manage environment. One engineer can easily manage 100 nodes/locations. If you are just starting to get security conscious and predict regular adjustments to policy, routing, and access, this is a very good system for making easy to understand and low impact changes on a regular basis without operations interruption.
Read full review Zscaler Internet Access is an internet tunnel that pairs with the network adapter to secure traffic between servers and workstations. It can refresh policies automatically and log intrusions but does not broadcast intrusions. Cloud-based Zscaler Internet Access is easy to deploy and scale, with no hardware or software needed. In a hybrid model, Zscaler Internet Access performs some security functions on-premises and others in the cloud, allowing organizations to keep infrastructure. There is a slight learning curve from VPN and appliance architecture to this paradigm.
Read full review Pros Easy to manage and make changes on - ACL's are done with ease. Easy USB initial configuration - The easy initial setup of a new location and firewall saves massive time. Settings are automatically pushed to new nodes upon contact with the controller. Low Complexity - This system does not have a lot of complexity requiring extra hours, training, or personnel to manage. Read full review Zscaler completely moved away from the traditional firewall setup to a hosted firewall solution. We don't have to worry about the hardware failing or maintaining it as part of our service plan compared to our on-premise firewall. Zscaler has a lot of data centres across the world where they are maintaining their solutions so mobile consultants will always be close to one of their data centres. Rolling out Zscaler solutions to our end customers' computers is actually pretty easy and hassle-free. As part of onboarding of new employees we can set up the Zscaler solution and push it to our end users' machines and get them connected to the cloud solutions. Zscaler does proper market research on the latest emerging threats and they keep their firewall patched and updated to the latest versions so the security team does not have to worry about keeping the firewall updated. Read full review Cons Poor Reporting - It exists but even when calling in to support for assistance, they have no idea how to tackle customizing reports or searching for specific data. Read full review Chat or email support is not available. Only option is to either call them or raise a ticket by logging into their website. Pricing is not transparent and quote based. Access to websites is a little too slow with Zscaler monitoring on. Read full review Usability The Graphical User Interface is very easy to read, understand and work with. The usability of this product is very high.
Read full review Zscaler is a mandatory solution required by almost every large organization with a workforce working remotely or using cloud-based apps. Its deployment is relatively easy and it keeps on working in the background without actively bothering the user. Apart from a few weird messages which a user is unable to comprehend, Zscaler is able to provide fast and safe access to the internet and other external applications.
Read full review Support Rating Support has varied over the history of the company. Terro is a name that comes up often with the best of service from this company.
Read full review I cannot give a fair rating for this as I have not had to contact Zscaler support. There was one time we had to contact them because we needed to check if they were having issues on their end. Our ISP was actually the problem but support seemed very friendly.
Read full review Alternatives Considered There are similar hardware and license costs between the two products. The Forcepoint NGFW product is by far easier to use and manage.
Read full review Zscaler Intenet Access proved to be superior and the difference for us was the speed of policy delivery since your policy is applied in a web console and is effective in a matter of seconds. Another point to congratulate the solution is its compatibility with different platforms (macOS, Linux, Windows, Android, and iOS).
Read full review Return on Investment Efficiency/Productivity increase. The company moved from Cisco firewall and routing hardware to Forcepoint NGFW. It now takes fewer people and fewer hours to manage the new product. This has allowed the company to put the man-hours to use on other projects and tasks. Long term viability. This has been a concern in the past when the company started as Stonegate, merged to become Stonesoft then got purchased by McAfee, then McAfee got purchased by Intel. However, with Forcepoint the product seems to have found a stable home. Low complexity. The Web GUI based system for management has reduced the cost of personnel and training required. There is no longer a need for the company to have higher trained and higher salary cost employees to manage the system. Mid-level admins at lower salaries are capable of managing the GUI based system with ease. Read full review ROI is there and it is safeguarding the data and user access to net. Being a cloud based can be scaled up when required. Third parties can be allowed based on the company IT policies (Clients or Vendors etc.) for business perspective. Read full review ScreenShots