Zscaler Internet Access
June 04, 2025

Zscaler Internet Access

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Transformation

Overall Satisfaction with Zscaler Internet Access

Replace on-prem firewalls and VPN solution

Pros

  • Web Content Filtering
  • Malware inspection
  • SSL Inspection

Cons

  • Logging
  • Unified UI
  • Removal of VPN
  • Removal of MPLS
  • Removal of firewalls
It is very usable
Haven't used other SASE/ZTNA platforms

Do you think Zscaler Internet Access delivers good value for the price?

Yes

Are you happy with Zscaler Internet Access's feature set?

Yes

Did Zscaler Internet Access live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zscaler Internet Access go as expected?

Yes

Would you buy Zscaler Internet Access again?

Yes

VPN replacement and cloud firewall providing content filtering and an always on seem less experience for end users.

Zscaler Internet Access Feature Ratings

8.1
Continuous Verification
8
Secure Web Gateways
8
Network Flow Control
8
Network Traffic Analysis
9
Segmentation Leveraging
8
Admin Access Control
8
Network Data Encryption
8
8.0
Network Analytics
8
Threat Recognition
8
Vulnerability Classification
8
Automated Alerts and Reporting
8
Threat Analysis
8
Threat Intelligence Reporting
8
Automated Threat Identification
8
Identity Management ()
Not Rated
Endpoint Security ()
Not Rated

Using Zscaler Internet Access

900 - Administration, engineering, accounting, HR
8 - Basic support is provided by help desk, Tier 2 support is provided by a systems analyst certified in Zscaler Internet Access (ZIA)
  • VPN replacement
  • Secure Internet access everywhere
  • Central policy management
  • M&A
Have no plans of moving away from Zscaler

Evaluating Zscaler Internet Access and Competitors

Yes - Palo Alto Global Protect and firewalls
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use

Zscaler Internet Access Implementation

  • Implemented in-house
Change management was a big part of the implementation and was well-handled
  • Performing the cutover

Zscaler Internet Access Training

Configuring Zscaler Internet Access

Too complex in most cases
Simplify the UI
No - we have not done any customization to the interface
No - we have not done any custom code

Zscaler Internet Access Support

Support responds and often solves issues
ProsCons
Kept well informed
Escalation required
Need to explain problems multiple times
Slow Initial Response
No, cost

Using Zscaler Internet Access

ProsCons
None
None
  • Client Connector
  • Multiple admin portals
  • confusing documentation
Yes, but I don't use it

Zscaler Internet Access Reliability

There are often performance issues reported

Relationship with Zscaler

Upgrading Zscaler Internet Access

Comments

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