Freshdesk vs. GFI HelpDesk
Freshdesk vs. GFI HelpDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A |
Freshdesk | GFI HelpDesk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Freshdesk | GFI HelpDesk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | GFI HelpDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | GFI HelpDesk | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.4 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.9 (2 ratings) | - (0 ratings) |
Freshdesk | GFI HelpDesk | |
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Likelihood to Recommend | Freshworks Inc | GFI Software No answers on this topic |
Pros | Freshworks Inc | GFI Software No answers on this topic |
Cons | Freshworks Inc | GFI Software No answers on this topic |
Likelihood to Renew | Freshworks Inc | GFI Software No answers on this topic |
Usability | Freshworks Inc | GFI Software No answers on this topic |
Reliability and Availability | Freshworks Inc | GFI Software No answers on this topic |
Performance | Freshworks Inc | GFI Software No answers on this topic |
Support Rating | Freshworks Inc | GFI Software No answers on this topic |
In-Person Training | Freshworks Inc | GFI Software No answers on this topic |
Online Training | Freshworks Inc | GFI Software No answers on this topic |
Implementation Rating | Freshworks Inc | GFI Software No answers on this topic |
Alternatives Considered | Freshworks Inc | GFI Software No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | GFI Software No answers on this topic |
Scalability | Freshworks Inc | GFI Software No answers on this topic |
Return on Investment | Freshworks Inc | GFI Software No answers on this topic |
ScreenShots |