Freshdesk vs. Helpman
Freshdesk vs. Helpman
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Helpman | Small Businesses (1-50 employees) | Helpman is a cloud-based software that lets companies organize answers and articles and make them available publicly to customers. Customer support teams share their knowledge with customers in a knowledge base or a help center. The vendor’s value proposition is that this reduces the flow on other support channels like chat or email and helps customer support teams be more productive and more focused on the most important requests. Customers can find answers using the typo… | $25 per article |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Unlimited free trial as long as the knowledge base is not published. | ||||||||||||||
More Pricing Information |
Freshdesk | Helpman | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Helpman | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Helpman | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.4 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.9 (2 ratings) | - (0 ratings) |
Freshdesk | Helpman | |
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Likelihood to Recommend | Freshworks Inc | Helpman No answers on this topic |
Pros | Freshworks Inc | Helpman No answers on this topic |
Cons | Freshworks Inc | Helpman No answers on this topic |
Likelihood to Renew | Freshworks Inc | Helpman No answers on this topic |
Usability | Freshworks Inc | Helpman No answers on this topic |
Reliability and Availability | Freshworks Inc | Helpman No answers on this topic |
Performance | Freshworks Inc | Helpman No answers on this topic |
Support Rating | Freshworks Inc | Helpman No answers on this topic |
In-Person Training | Freshworks Inc | Helpman No answers on this topic |
Online Training | Freshworks Inc | Helpman No answers on this topic |
Implementation Rating | Freshworks Inc | Helpman No answers on this topic |
Alternatives Considered | Freshworks Inc | Helpman No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Helpman No answers on this topic |
Scalability | Freshworks Inc | Helpman No answers on this topic |
Return on Investment | Freshworks Inc | Helpman No answers on this topic |
ScreenShots | Helpman Screenshots |