Freshdesk vs. illumin
Freshdesk vs. illumin
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
illumin | Small Businesses (1-50 employees) | illumin is a fully cloud-based research and knowledge data management tool. It is not merely a help desk option. It collects, records, quantifies, and precis's request queries from an organisation's users and provides responses to them from researchers. The resulting requests and responses becomes a comprehensive, audited database of information that can be easily shared. The knowledge base that is built can be searched by users and researchers alike. With its analytical reporting feature and… | N/A |
Freshdesk | illumin | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Free demonstration available | ||||||||||||||
More Pricing Information |
Freshdesk | illumin | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | illumin | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Notion Score 8.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | illumin | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | illumin | |
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Likelihood to Recommend | Freshworks Inc | Softlink No answers on this topic |
Pros | Freshworks Inc | Softlink No answers on this topic |
Cons | Freshworks Inc | Softlink No answers on this topic |
Likelihood to Renew | Freshworks Inc | Softlink No answers on this topic |
Usability | Freshworks Inc | Softlink No answers on this topic |
Reliability and Availability | Freshworks Inc | Softlink No answers on this topic |
Performance | Freshworks Inc | Softlink No answers on this topic |
Support Rating | Freshworks Inc | Softlink No answers on this topic |
In-Person Training | Freshworks Inc | Softlink No answers on this topic |
Online Training | Freshworks Inc | Softlink No answers on this topic |
Implementation Rating | Freshworks Inc | Softlink No answers on this topic |
Alternatives Considered | Freshworks Inc | Softlink No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Softlink No answers on this topic |
Scalability | Freshworks Inc | Softlink No answers on this topic |
Return on Investment | Freshworks Inc | Softlink No answers on this topic |
ScreenShots |